Operations Executive

Paradox Clarke Quay Pte. Ltd.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Paradox Clarke Quay Pte. Ltd. is seeking an Operations Executive to coordinate and supervise operational departments across F&B, Front Office and Security. You will support senior managers and contribute to high standards of guest experience.

The role suits individuals passionate about hospitality and service, offering a solid foundation in hotel operations and leadership potential for future growth.

Responsibilities

• Handle daily operations across F&B, Front Office and Security to ensure seamless guest experiences.
• Oversee service delivery, team performance, hygiene standards, and event setup.
• Coordinate with Culinary and F&B teams for timely communication and readiness.
• Manage check-in/check-out, Service Centre operations, VIP arrivals, and requests.
• Monitor lobby presentation, grooming, and concierge functions including transport and tours.
• Address and resolve guest complaints or special requests promptly.
• Supervise security shift activities and ensure safety procedures are followed.
• Brief security teams on VIPs, events, and high-risk zones; participate in drills.
• Review incident reports and assist with emergencies and evacuation procedures.
• Prepare and maintain accurate operational reports and logs for management.
• Ensure compliance with SOPs, brand guidelines, and health & safety regulations.
• Support training and onboarding of new employees through OJT.

Job description

About us

Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.

About the role

Operations Executive plays a vital role in the smooth daily functioning of the hotel by coordinating and supervising operational departments including Food & Beverage, Front Office and Security. Act as a key support to the Senior Operations Manager / Operations Manager, this role combines hands-on involvement, supervisory leadership, and a keen eye for details to ensure all aspects of the guest experience meet the highest standards.

Designed for individuals with a passion for hospitality and service, this position offers a strong foundation in hotel operations and is ideal for those aspiring to become future hospitality leaders.

Responsibilities:

• Handle daily operations across Food & Beverage (F&B), Front Office, and Security departments to ensure seamless guest experiences and operational efficiency.

• Oversee service delivery, team performance, hygiene standards, and setup for events, meetings, and group functions

• Coordinate closely with Culinary and F&B teams to maintain timely communication, outlet readiness, inventory control, and presentation standards.

• Manage check-in/check-out, Service Centre operations, VIP arrivals, and personalized requests, ensuring accuracy and hospitality excellence.

• Monitor lobby presentation, team grooming, and coordinate concierge functions such as transportation, tours, and special arrangements.

• Address and resolve guest complaints or special request promptly, escalating when necessary.

• Supervise security shift activities, ensuring all patrol, surveillance, and emergency procedures are followed in line with safety protocols.

• Ensure security teams are briefed on VIPs, special events, and high-risk zones; participate in drills and support incident response.

• Review and act on incident reports, collaborate with relevant teams during emergencies, and assist with enforcing safety and evacuation procedures.

• Prepare and maintain accurate operational reports and logs for management review.

• Ensure full compliance with Standard Operating Procedures (SOPs), brand guidelines, and health & safety regulations.

• Identify service gaps and recommend workflow improvements, supporting the implementation of new initiatives to enhance efficiency and guest satisfaction

• Contribute to the training and onboarding of new employees through effective On-the-Job Training (OJT) and continuous support.

• Perform other duties as assigned by management.