Operations Lead - Service & Sales Growth

A DREAMWORKS COMPANY PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

A Dreamworks Company Pte Ltd in Singapore seeks an experienced Operations Manager to lead daily restaurant/cafe activities. You will schedule staff, manage inventory, supervise workflows, and ensure high-quality service.

Responsibilities include developing sales strategies, training staff, handling customer inquiries, and preparing operational reports to support management decisions. Weekend and public holiday shifts are required.

Qualifications

• Experience in the service industry with management or leadership experience considered an advantage
• Proficiency in restaurant/cafe management systems and office software
• Strong leadership, problem-solving, and communication skills
• Customer-focused mindset with attention to service quality
• Ability to handle high-pressure situations and multitask effectively
• Flexibility to work shifts including weekends and public holidays

Responsibilities

• Assist in manage daily operations by scheduling staff, controlling inventory, and supervising workflows to ensure smooth service delivery
• Develop and implement sales strategies to increase revenue and improve customer retention
• Support promotional campaigns, special events, and upselling initiatives to boost sales
• Train, guide, and motivate staff to enhance team performance and service quality
• Resolve customer complaints and handle special requests professionally to maintain high customer satisfaction
• Maintain consistent high service standards to ensure a positive customer experience
• Conduct regular staff briefings to align team efforts with service goals and operational expectations
• Prepare operational reports and analyze data to inform and support managerial decision-making
• Maintain accurate documentation of procedures, inventory, and staff records for operational transparency

Skills

Leadership

Communication

Customer focus

Multitasking

Problem-solving

Tools

POS systems

Office software

Job description

A Dreamworks Company Pte Ltd in Singapore seeks an experienced Operations Manager to lead daily restaurant/cafe activities. You will schedule staff, manage inventory, supervise workflows, and ensure high-quality service.

Responsibilities include developing sales strategies, training staff, handling customer inquiries, and preparing operational reports to support management decisions. Weekend and public holiday shifts are required.