Operations Lead — Claims & Refunds

Success Human Resource Centre; Singapore; On-site; SGD 35,544 - 42,575; Full time

Job summary

Success Human Resource Centre Pte Ltd. is seeking a supervisor responsible for daily operations in claims processing for a duration of 2 years, with performance-based renewal. The ideal candidate will have 3-4 years of experience in HR, Refund, or Customer Service.

You will manage a team, coaching staff while ensuring claims are processed according to policies. Strong communication skills and attention to detail are essential, alongside proficiency in statistical analysis and quality control.

Qualifications

• Minimum three to four years of working experience in HR, Refund services, Customer Service, or Operation services.
• Must uphold strong ethical standards, particularly regarding confidentiality.
• Good interpersonal and communication skills, both oral and written.

Responsibilities

• Supervise team operations for processing claims and benefits.
• Achieve operational goals and manage performance indicators.
• Coach and develop employees for better performance.
• Ensure timely and accurate processing of claims.
• Conduct statistical analysis for management.
• Investigate non-conformances and facilitate corrective actions.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Result-oriented

Education

Degree in any discipline

Job description

Success Human Resource Centre Pte Ltd. is seeking a supervisor responsible for daily operations in claims processing for a duration of 2 years, with performance-based renewal. The ideal candidate will have 3-4 years of experience in HR, Refund, or Customer Service.

You will manage a team, coaching staff while ensuring claims are processed according to policies. Strong communication skills and attention to detail are essential, alongside proficiency in statistical analysis and quality control.