Operations Intern: Scheduling, Quality & Process Improvement

PRISM+; Singapore; On-site; SGD 12,000 - 18,000; Part time

Job summary

PRISM+ in Singapore is seeking a detail-oriented Operations Intern to support the day-to-day coordination of installer operations. This role focuses on assisting with scheduling, maintaining good utilisation of installers, supporting quality checks, and ensuring smooth handling of after-sales requests.

Responsibilities include optimizing installer utilization, allocating jobs, monitoring performance, liaising with customers and installers, and contributing to data analysis and SOP execution.

Qualifications

• Currently pursuing a Diploma / Degree in Business, Operations Management, Supply Chain, Engineering, or related fields.
• Strong organisational and coordination skills with attention to detail.
• Analytical mindset with the ability to interpret data and identify trends.
• Proficient in Microsoft Excel / Google Sheets.
• Strong communication and interpersonal skills.
• Able to work in a fast-paced environment and manage multiple tasks effectively.
• Proactive, resourceful, and eager to learn operational processes.

Responsibilities

• Support daily installation scheduling to optimise installer utilisation and operational efficiency
• Assist in allocating jobs based on time requirements, job complexity, and location planning
• Monitor scheduling performance and suggest improvements to reduce downtime and improve output
• Liaise with customers and installers to ensure timely updates and case resolutions
• Track and compile data to identify recurring issues and support root cause analysis
• Assist in quality control checks to ensure installation standards are met
• Coordinate outbound materials and inventory preparation for installations and RMA cases
• Support the execution and documentation of SOPs for scheduling, RMA handling, and operational workflow
• Identify operational inefficiencies and recommend practical process improvements
• Assist in digitisation and automation initiatives to improve workflow efficiency
• Support ad-hoc operational projects and cross-functional initiatives as assigned

Skills

Organisational / coordination skills

Analytical mindset

Strong communication skills

Attention to detail

Education

Diploma/Degree in Business, Operations Management, Supply Chain, Engineering

Tools

Excel

Google Sheets

Job description

PRISM+ in Singapore is seeking a detail-oriented Operations Intern to support the day-to-day coordination of installer operations. This role focuses on assisting with scheduling, maintaining good utilisation of installers, supporting quality checks, and ensuring smooth handling of after-sales requests.

Responsibilities include optimizing installer utilization, allocating jobs, monitoring performance, liaising with customers and installers, and contributing to data analysis and SOP execution.