Customer Experience & Operations Lead

PRISM+; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

PRISM+ is seeking an Operations Lead to manage a team of technicians and in-house agents, driving high service standards and process discipline.

You will develop projects that solve operational problems, monitor workloads to meet deadlines, and create actionable reports. Strong data analysis, escalation handling, and logistics oversight are essential to keep our Singapore operations efficient and scalable.

Qualifications

• Lead and manage a team of technicians and in-house agents.
• Develop and run projects to solve operational problems.
• Analyze data to identify trends and drive improvements.
• Create and maintain reports on team performance.
• Handle complex escalations with a structured approach.
• Asset and logistical management.

Responsibilities

• Ensure teams deliver high operational standards for experience and quality.
• Provide workload management to meet timelines and priorities.
• Create and maintain performance reports for the team.
• Analyze data to identify trends and develop playbooks.
• Handle escalations and complex customer issues with a structured approach.

Skills

Team leadership

Data analysis

Operations planning

Problem solving

Workload management

Education

Diploma or Degree in Business, Operations Management, Engineering

Tools

CRM systems

Google Sheets

Dashboards

Job description

PRISM+ is seeking an Operations Lead to manage a team of technicians and in-house agents, driving high service standards and process discipline.

You will develop projects that solve operational problems, monitor workloads to meet deadlines, and create actionable reports. Strong data analysis, escalation handling, and logistics oversight are essential to keep our Singapore operations efficient and scalable.