Operations Intern

Helpling APAC; Singapore; On-site; SGD 13,000 - 20,000; Full time

Job summary

Helpling APAC in Singapore seeks an organised Operations Intern to support process documentation, SOP updates, and operational reporting. You will assist in reviewing processes, documenting guidelines, and implementing simple automations to improve efficiency.

The role offers hands-on exposure to provider success, training, and performance metrics. You will work with teams to analyze data, standardise workflows, and contribute to ongoing improvements with guidance from the team.

Qualifications

• Pursuing or recently completed a diploma or degree in Business, Operations, Business Analytics, Information Systems, or a related discipline.
• Strong organisational and detail-oriented skills.
• Proficient in Google Sheets or Excel with formulas, lookups and pivot tables.
• Clear written and verbal communication, structured information presentation.
• Analytical thinker who can solve practical problems.
• Proactive, asks questions, takes initiative with guidance.
• Familiarity with automation or data visualisation is a plus.

Responsibilities

• Review operational processes across Provider Success and Training teams to identify opportunities for improvement.
• Document and update SOPs, process guides and checklists for consistency.
• Assist in implementing process improvements and simple automations to boost efficiency.
• Consolidate and organise operational data across systems to create clearer reports.
• Support monthly performance reviews and reporting on trends and issues.
• Help resolve inaccurate or incomplete data in trackers and reports.
• Prepare documentation and handover materials for updated processes.

Skills

Organisational skills

Attention to detail

Clear communication

Analytical thinking

Initiative

Automation / data visualisation

Education

Diploma or degree in Business / Operations / Analytics / Information Systems

Tools

Google Sheets

Excel

Job description

Helpling is the premier online platform for premium home services across Europe and Asia-Pacific. Founded as a German startup in 2014, we connect customers with trusted service professionals through a seamless digital booking and payment experience.

In Singapore, Helpling has established itself as the trusted choice for busy households, offering a wide range of home services including cleaning and other household solutions.

We are looking for an organised and proactive Operations Intern to support operational efficiency and service delivery.

At Helpling, you'll be part of a collaborative, fast-paced team with a flat hierarchy, where ideas are welcomed, ownership is encouraged, and decisions are made quickly. We believe in empowering our people to take initiative, experiment with new ideas, and contribute meaningfully to the growth of the business.

About The Company

Helpling is the premier online platform for premium home services across Europe and Asia-Pacific. Founded as a German startup in 2014, we connect customers with trusted service professionals through a seamless digital booking and payment experience.

In Singapore, Helpling has established itself as the trusted choice for busy households, offering a wide range of home services including cleaning and other household solutions.

We are looking for an organised and proactive Operations Intern to support operational efficiency and service delivery.

At Helpling, you'll be part of a collaborative, fast-paced team with a flat hierarchy, where ideas are welcomed, ownership is encouraged, and decisions are made quickly. We believe in empowering our people to take initiative, experiment with new ideas, and contribute meaningfully to the growth of the business.

About The Role

We're looking for someone who enjoys organising information, solving problems and finding better ways of working. As our Operations Intern based in Singapore, you'll support the Provider Success and Training teams in process documentation, operational reporting and continuous improvement.

You'll work with the teams to review processes, analyse data and implement practical improvements that support efficiency and decision-making.

This 2-month paid internship offers hands-on experience in service operations, with guidance from the team and opportunities to put your ideas into practice. Extension may be considered based on business needs and performance.

Key Responsibilities

• Review operational processes across the Provider Success and Training teams to identify opportunities for improvement.
• Document and update standard operating procedures (SOPs), process guides and checklists to support clear and consistent ways of working.
• Assist in implementing process improvements and simple automations to improve efficiency and reduce manual work.
• Consolidate and organise operational data across existing systems and tools to create clearer reporting views.
• Support the review of operational performance and preparation of monthly reports to highlight trends, recurring issues and opportunities for action.
• Work with team members to identify and resolve inaccurate or incomplete data in operational trackers and reports.
• Prepare documentation and handover materials to support the continued use of updated processes and reporting tools.

What We’re Looking For

• Currently pursuing or recently completed a diploma or degree in Business, Operations, Business Analytics, Information Systems, or a related discipline.
• Organise tasks effectively and maintain strong attention to detail.
• Use Google Sheets or Excel confidently, including formulas, lookups and pivot tables.
• Communicate clearly and present information in a structured way.
• Apply analytical thinking to solve practical problems.
• Take initiative, ask questions and follow through on tasks with guidance.
• Familiarity with automation or data visualisation tools is an advantage.

What You’ll Gain

• Hands-on experience in service operations within a home services platform.
• Exposure to provider success, training and operational performance.
• Practical experience in process documentation, data analysis and workflow improvement.
• The opportunity to contribute to projects with a visible impact on how our teams work.

Please include your earliest available start date and availability for the two-month internship in your application. We regret to inform that only shortlisted candidates will be notified.