Operations Executive (Talent and Client Operations)

HongYeGroup; Singapore; Presencial; SGD 33.000 - 60.000; Jornada completa

Descripción de la vacante

HongYeGroup is seeking an hands-on Talent Operations and Client Services professional in Singapore. You will help new members register, understand requirements, and onboard effectively, while interviewing for fit and managing expectations.

You will also support client relationships, visit sites, coordinate schedules, and help source new clients to maintain service standards. This role requires flexibility, after-hours reachability, and weekend shifts.

Formación

• Dependable person who enjoys helping people and solving practical problems.
• Clear communication skills; confident speaking with members and clients by phone/in person.
• Driven to meet targets while delivering good service.
• Able to learn quickly and stay organized when priorities change.
• Comfort visiting client offices and sites.

Responsabilidades

• Help new members register and understand job requirements, payments, benefits and onboarding.
• Interview members to understand experience, availability, salary expectations and suitability for different roles.
• Keep member records accurate and stay in touch so members feel supported and ready for opportunities.
• Find new members through social media, referrals, calls, networking and job fairs.
• Use our automated matching system to connect members with suitable openings.
• Coordinate shift schedules, confirmations and replacements to keep placements covered.
• Monitor attendance and respond quickly when plans change or issues arise.
• Learn what each client needs, from staffing levels and schedules to role requirements.
• Be their main point of contact for requests, feedback and day-to-day issues.
• Visit client sites and offices to understand operations and maintain service standards.
• Help source new clients through outreach, referrals and networking.
• You’ll work with the team towards clear goals, including shift fill rate, response time, and member and client satisfaction.

Conocimientos

Dependable

Clear communication

Target-driven

Fast learner

Client/site visits

Descripción del empleo

What You Will Do

Talent Operations

• Help new members register and understand job requirements, payments, benefits and onboarding.
• Interview members to understand their experience, availability, salary expectations and suitability for different roles.
• Keep member records accurate and stay in touch so members feel supported and ready for opportunities.
• Find new members through social media, referrals, calls, networking and job fairs.
• Use our automated matching system to connect members with suitable openings.
• Coordinate shift schedules, confirmations and replacements to keep placements covered.
• Monitor attendance and respond quickly when plans change or issues arise.

Client Services

• Learn what each client needs, from staffing levels and schedules to role requirements.
• Be their main point of contact for requests, feedback and day-to-day issues.
• Visit client sites and offices to understand their operations and maintain service standards.
• Help source new clients through outreach, referrals and networking.

You’ll work with the team towards clear goals, including shift fill rate, response time, and member and client satisfaction.

What We Are Looking For

• A dependable person who enjoys helping people and solving practical problems.
• Clear communication skills and confidence speaking with members and clients by phone and in person.
• The drive to meet targets while delivering good service.
• The ability to learn quickly and stay organised when priorities change.
• Comfort visiting client offices and sites.

This is a hands-on operations role. You may need to be reachable by phone after hours when required and work rostered weekends. You will have two rest days each week, scheduled around operational needs.