Operations Executive Membership and Certification

Singapore FinTech Association; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial technology organization in Singapore seeks a detail-oriented candidate to manage membership and registry renewals and oversee the certification process. Responsibilities include maintaining accurate databases, collaborating with cross-functional teams, and guiding companies through certification requirements. Proficiency in collaborative tools like Gmail and Google Workspace is essential. The ideal candidate should be detail-oriented and skilled in real-time collaboration.

Qualifications

• Efficient in using Gmail, Google Docs, and Google Sheets for collaborative work.
• Maintain accurate records of leads, opportunities, and conversions in HubSpot CRM.
• Detail-oriented with a strong focus on accuracy and completeness of collaborative documents.

Responsibilities

• Oversee the annual membership and registry renewal process.
• Guide companies through the certification process, requirements, and benefits.
• Conduct detailed evaluations of companies' suitability for certification.

Skills

Proficient in Gmail

Proficient in Google Docs

Proficient in Google Sheets

Detail-oriented

Effective communication

Tools

HubSpot CRM

Job description

Job Description:

This role oversees certification, manages membership and Fintech registry renewals, and maintains accurate databases. Responsibilities include evaluating companies for certification, reviewing product documentation, conducting due diligence for membership and registry maintenance, and collaborating with cross-functional teams. The ideal candidate is detail-oriented, proficient in collaborative tools such as Gmail, Google Docs, and Google Sheets, and can adapt to new tools and features. They should also be skilled in real-time collaboration and effective communication with team members using Google Workspace tools.

Membership & Fintech Registry

• Overseeing the annual membership and registry renewal process, including timely communication with members, and updating membership records
• Managing changes or updates to membership and registry terms, fees, or benefits
• Handling payment processing for membership and registry fees and dues, and troubleshooting payment issues
• Providing member support and serving as the main point of contact for member inquiries
• Maintaining accurate membership and registry databases and generating reports on its trends
• Collaborating with cross-functional teams to ensure seamless operation of the membership and registry system
• Participating in the development of new membership programs or initiatives
• Contributing to the overall improvement of membership and registry processes and systems
• Developing and maintaining documentation outlining membership and registry policies, procedures, and guidelines
• Advocating for a vibrant membership community by maintaining proactive member retention policies

Certification

• Conduct initial consultations with interested companies to understand their business, product, and readiness for certification
• Guide companies through the certification process, requirements, and benefits
• Conduct detailed evaluations of companies' suitability for certification based on defined criteria
• Review product documentation and any available user feedback or market analysis to assess the product's readiness and value proposition
• Schedule product demonstration sessions with companies to evaluate the product's functionality, user interface, and the value it provides to users
• Present findings to the Approving Committee and make recommendations for approval or rejection
• Issue e-certificates to approved companies and update the certified company list on the official website or databaseProvide support to certified companies and answer any questions they might have
• Conduct regular check-ins to ensure certified companies continue to meet the certification requirements

Requirement

• Efficient in using Gmail, Google Docs, and Google Sheets for collaborative work.
• Maintain accurate records of leads, opportunities, and conversions in HubSpot CRM
• Able to manage and organise email correspondence, documents, and spreadsheets effectively
• Skilled in creating and sharing collaborative documents and spreadsheets, enabling real-time collaboration among team members
• Proficient in using collaborative features such as commenting and real-time editing to address concerns and resolve issues quickly
• Detail-oriented with a strong focus on accuracy and completeness of collaborative documents and spreadsheets
• Able to communicate effectively and collaborate with team members using Google Workspace tools
• Comfortable with learning and adapting to new Google Workspace tools and features