Operations Executive (JSS-OR)

Good News Community Services; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Good News Community Services in Singapore seeks an organised Operations Executive to support daily site operations, maintenance and administration. The role ensures records are accurate, the site stays safe and well-managed, and facilities run smoothly.

Key responsibilities include operations, documentation, process improvements and coordination with contractors and stakeholders. Fresh graduates are welcome; Diploma or Degree holders are encouraged to apply. Proficiency in MS Office is preferred.

Qualifications

• Diploma or Degree required or equivalent.
• 1–2 years in operations, facilities management, estate management or related fields preferred.
• Proficient in Microsoft Office applications.
• Strong organisational and attention to detail.
• Good written and verbal communication skills.

Responsibilities

• Carry out daily site operations and maintenance tasks.
• Maintain accurate documentation and records for inspections and maintenance.
• Coordinate repairs, contractor work and respond to service requests.
• Monitor service providers to ensure standards are met and timely delivery.
• Support data collection, reporting and record management.

Skills

Organisational skills

Communication skills

Independent working

Team player

Education

Diploma or Degree

Tools

Microsoft Office

Job description

We are seeking a proactive and organised Operations Executive to support the daily operations, maintenance and administration of the Site. This role is responsible for ensuring that operational activities are carried out effectively, records are maintained accurately, and the Site remains safe, functional and well-managed.

Key Responsibilities

1. Site Operations and Maintenance

   • Carry out daily and routine operational activities required for the effective management and maintenance of the Site.
   • Conduct regular inspections to ensure the Site, facilities and equipment are well-maintained, safe and operational.
   • Monitor the performance of service providers and contractors to ensure maintenance works are completed in accordance with required standards.
   • Coordinate and follow up on repairs, rectification works and maintenance issues in a timely manner.
   • Respond to operational matters, feedback and service requests from stakeholders.

2. Documentation and Record Management

   • Maintain accurate and timely documentation, including operational reports, inspection records, maintenance logs and related documentation.
   • Utilise digital tools and soft-copy forms wherever possible to improve operational efficiency, data protection, record management and sustainability.
   • Ensure records are properly organised, updated and readily available for submission to relevant authorities, including HDB, upon request.
   • Support data compilation, reporting and tracking of operational information.

3. Process Improvement and Digitalisation

   • Identify opportunities to improve operational processes, workflows and documentation practices.
   • Recommend and implement digital solutions to enhance efficiency, record keeping and service delivery.
   • Contribute ideas to improve productivity, service standards and user experience.

4. Stakeholder and Contractor Management

   • Work closely with internal teams, contractors, vendors and external stakeholders to ensure smooth site operations.
   • Build positive working relationships and facilitate effective communication among all parties.
   • Support operational projects, audits and exercises as required.

5. Other Responsibilities

   • Assist with operational planning, coordination and administrative duties.
   • Participate in emergency response, contingency planning or site activation activities where required.
   • Support the administration and collection of rent through cash and online payment channels, and maintain accurate and up-to-date records.
   • Support the coordination and implementation of group activities and programmes at the Site.
   • Undertake any other duties or projects assigned by the organisation.

Requirements

• Diploma or Degree from a recognised institution or university.
• Preferably 1-2 years of relevant experience in operations, facilities management, estate management, building maintenance, administration or related fields.
• Fresh graduates are welcome to apply.
• Proficient in Microsoft Office applications and comfortable using digital systems and technology.
• Strong organisational skills with attention to detail and accuracy.
• Good written and verbal communication skills.
• Ability to work independently while managing multiple tasks and priorities.
• A strong team player who works collaboratively with colleagues and stakeholders.
• Comfortable working in a dynamic environment and able to adapt to changing operational needs and circumstances.