Travel Operations Specialist: Inbound Groups & 24/7 Support

Luxury Tours & Travel Pte Ltd; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

LUXURY TOURS & TRAVEL PTE LTD in Singapore seeks an Operations Coordinator to manage inbound group and FIT travel arrangements, coordinate with agents and suppliers, and handle on-ground activities for seamless experiences.

You will prepare itineraries, vouchers, and documents, support 24/7 hotline, work weekends and public holidays, and help improve procedures to ensure high service quality.

Qualifications

• 1-3 years of experience in logistics management and operations management.
• Strong knowledge of logistics and operations processes to support travel arrangements and service delivery.
• Proficiency in timeline management to ensure timely delivery of services.
• Excellent organizational skills to handle multiple tasks and maintain accuracy.
• Strong problem-solving skills to address operational challenges and improve processes.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail and accuracy in preparing documents and managing bookings.
• Excellent communication and interpersonal skills to liaise with agents, suppliers, and team members.
• Proficiency in MS Office Suite and other relevant software applications.
• Entry-level candidates or those new to the workforce with the right attitude will also be considered

Responsibilities

• Arrange inbound group tours by booking hotels, transport, meals, sightseeing, and tour guides to meet client requirements.
• Liaise with overseas agents and local suppliers to confirm bookings and secure timely service delivery.
• Prepare accurate tour documents including vouchers, rooming lists, and final itineraries for group tours.
• Manage amendments, special requests, and last-minute operational changes to maintain service quality.
• Assist on-ground during group arrivals, departures, or key events to ensure smooth coordination and customer satisfaction.
• Coordinate with tour leaders and guides to facilitate seamless tour execution and resolve issues promptly.
• Oversee daily inbound FIT operations by coordinating travel arrangements and confirming services with transport providers and driver-guides.
• Operate the company's 24/7 hotline during guest stays to provide timely support and resolve inquiries or issues.
• Monitor booking status and supplier performance to maintain service quality and cost efficiency.
• Develop and improve operational procedures to enhance productivity and service standards.
• Ensure compliance with company policies and industry best practices in all operations.
• Identify operational gaps and propose practical solutions to improve processes and customer experience.
• Collaborate with internal teams and overseas agents to deliver seamless travel experiences.
• Prepare regular operational reports and provide insights for continuous improvement.
• Perform ad-hoc duties and provide support during peak periods as assigned.
• Commit to working on weekends and public holidays as part of shift work requirements

Skills

Logistics management

Operations coordination

Timeline management

Attention to detail

Communication skills

Tools

MS Office Suite

Job description

LUXURY TOURS & TRAVEL PTE LTD in Singapore seeks an Operations Coordinator to manage inbound group and FIT travel arrangements, coordinate with agents and suppliers, and handle on-ground activities for seamless experiences.

You will prepare itineraries, vouchers, and documents, support 24/7 hotline, work weekends and public holidays, and help improve procedures to ensure high service quality.