TRAVEL AGENCY MANAGER

RMR INTERNATIONAL PRIVATE LIMITED; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

RMR INTERNATIONAL PRIVATE LIMITED in Singapore seeks an Operations Manager to oversee daily travel agency functions, plan inbound travel, and develop customised tours for clients. You will coordinate hotels, transport, attractions, and service providers while maintaining strong supplier and corporate relationships.

The role requires solid travel operations knowledge, excellent communication and negotiation skills, and the ability to manage multiple itineraries simultaneously.

Qualifications

• Diploma or degree in tourism, hospitality, business or related discipline.
• 3–5 years' relevant travel/tourism experience.
• Strong travel operations and itinerary-planning knowledge.
• Good communication, negotiation and customer-service skills.
• Able to manage multiple travel arrangements simultaneously.

Responsibilities

• Manage day-to-day travel agency operations.
• Plan and coordinate inbound travel arrangements.
• Develop Singapore tour packages and customised itineraries.
• Coordinate hotels, transportation, attractions and tour service providers.
• Negotiate rates and commercial terms with suppliers.
• Maintain relationships with overseas travel agents and corporate customers.
• Monitor bookings, confirmations and operational schedules.
• Handle customer enquiries, complaints and service recovery.
• Monitor tour costs, pricing and profitability.
• Develop operational procedures and service standards.
• Identify new tourism products and business opportunities.
• Prepare operational and management reports.

Skills

Customer service

Negotiation

Communication

Itinerary planning

Multi-tasking

Education

Diploma or Degree in Tourism/ Hospitality/ Business Admin.

Job description

Job Description

Responsible for managing the overall operations of the travel agency, with a focus on inbound tourism, tour planning, customer service, supplier management and business development.

Responsibilities

• Manage day-to-day travel agency operations.
• Plan and coordinate inbound travel arrangements.
• Develop Singapore tour packages and customised itineraries.
• Coordinate hotels, transportation, attractions and tour service providers.
• Negotiate rates and commercial terms with suppliers.
• Maintain relationships with overseas travel agents and corporate customers.
• Monitor bookings, confirmations and operational schedules.
• Handle customer enquiries, complaints and service recovery.
• Monitor tour costs, pricing and profitability.
• Develop operational procedures and service standards.
• Identify new tourism products and business opportunities.
• Prepare operational and management reports.

Requirements

• Diploma or Degree in Tourism, Hospitality, Business Administration or related discipline.
• Preferably 3–5 years' relevant travel/tourism experience.
• Strong travel operations and itinerary-planning knowledge.
• Good communication, negotiation and customer-service skills.
• Able to manage multiple travel arrangements simultaneously.