Operations Executive (Hybrid)

Kinetics Consultancy Pte Ltd; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

Training provided

Career development opportunities

Exposure to customer service, training

Job summary

AKC is seeking a proactive and organized individual to support customer service and training operations. You will guide customers on course registrations, maintain CRM records, and assist with training administration and internal processes.

The role offers exposure to customer service, training operations, and daily administrative tasks within a dynamic team. Training will be provided to help you grow in these areas.

Qualifications

• Good communication and interpersonal skills
• Organised and attentive to details
• Good follow-up and coordination skills
• Comfortable using computers and administrative systems
• Able to work independently and as part of a team
• Positive attitude and willingness to learn
• Relevant experience is an advantage but not required
• Training will be provided

Responsibilities

• Guide customers on courses, registrations and enrolments
• Maintain and update CRM and learner records
• Support training administration and TPG processes
• Coordinate with trainers and internal teams
• Assist with daily operational and administrative matters
• Follow up on outstanding customer and operational matters
• Help resolve customer enquiries and issues
• Perform other related duties as assigned

Job description

Job Description

Join AKC and be part of our growing team. We are looking for an energetic, organised and service-oriented individual to support our customer service and training operations.

Responsibilities

• Guide customers on courses, registrations and enrolments
• Maintain and update CRM and learner records
• Support training administration and TPG processes
• Coordinate with trainers and internal teams
• Assist with daily operational and administrative matters
• Follow up on outstanding customer and operational matters
• Help resolve customer enquiries and issues
• Perform other related duties as assigned

Requirements

• Good communication and interpersonal skills
• Organised and attentive to details
• Good follow-up and coordination skills
• Comfortable using computers and administrative systems
• Able to work independently and as part of a team
• Positive attitude and willingness to learn
• Relevant experience is an advantage but not required
• Training will be provided

What We Offer

• Training provided
• Career development opportunities
• Exposure to customer service, training administration and operations

Work Locations

MacPherson / Hillview / Woodlands / Lok Yang

Employment Type: Full-Time