Operations Executive (Foodcourt)

Hawkers Street; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

Hawkers Street Singapore is seeking an Operations Executive to oversee end-to-end order processing within the foodcourt environment. You will support in conflict resolution and assist in storage and deployment of products to clients.

The role emphasizes staff coaching, adherence to SOPs, and proactive engagement with clients to ensure smooth daily operations and high service standards. Experience in fast-paced foodcourt settings is preferred.

Qualifications

• Independent and able to work in a fast-paced environment.
• Strong customer management and organizational skills.
• Foster, build and maintain relationships with stakeholders.
• Self-disciplined, driven and motivated.
• Adaptable to changes.
• Able to lead, motivate, and coach a team.
• Preferred with Experience in foodcourt

Responsibilities

• Model, motivate, and communicate regularly to all site staff on the mission, vision, and core values.
• Guide, coach, and inspect daily and ad-hoc cleaning jobs and tasks are performed according to clients expectations and SOPs guidelines.
• Conduct and monitor effective OJT training to all new cleaning staff based on the training to achieve operational excellence and skillsets.
• Attend to all feedbacks or complaints from clients and take immediate measures to solve the issues and prevent future recurrence.
• To place an order, replenish, monitor, and track cleaning material stock and equipment to achieve minimum wastage.
• Conduct and upkeep proper record for the foodcourt's tenants. Toolbox meeting staff safety Induction and all relevant Workplace Safety & Health documentation
• Support Ops Managers in improving work processes, productivity, and performances

Skills

Independent worker

Customer management

Organizational skills

Stakeholder relationships

Self-disciplined

Adaptable

Team leadership

Job description

The Operations Executive responsibilities and ensure smooth operations within the foodcourt, which encompass end-to-end order processing. He / She aids in conflict resolution as well as supports the storage and deployment of products to clients.

Duties:

• Model, motivate, and communicate regularly to all site staff on the mission, vision, and core values
• Guide, coach, and inspect daily and ad-hoc cleaning jobs and tasks are performed according to clients expectations and SOPs guidelines
• Conduct and monitor effective OJT training to all new cleaning staff based on the training to achieve operational excellence and skillsets
• Attend to all feedbacks or complaints from clients and take immediate measures to solve the issues and prevent future recurrence
• To place an order, replenish, monitor, and track cleaning material stock and equipment to achieve minimum wastage
• Conduct and upkeep proper record for the foodcourt's tenants. Toolbox meeting staff safety Induction and all relevant Workplace Safety & Health documentation
• Support Ops Managers in improving work processes, productivity, and performances

Skills/Qualifications

• Independent and able to work in a fast-paced environment
• Strong customer management and organizational skills.
• Foster, build and maintain relationships with stakeholders.
• Self-disciplined, driven and motivated.
• Adaptable to changes.
• Able to lead, motivate, and coach a team.
• Preferred with Experience in foodcourt