Operations Executive (Foodcourt)

HAWKERS STREET PTE. LTD.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

HAWKERS STREET PTE. LTD. is seeking an Operations Executive to oversee end-to-end operations in a busy foodcourt. You will model values, coach staff, and ensure cleaning tasks are completed per SOPs while handling client feedback and stock management.

You will conduct training for new cleaning staff, maintain safety records, and support process improvements to boost productivity and service quality.

Qualifications

• Independent and able to work in a fast-paced environment.
• Strong customer management and organizational skills.
• Foster, build and maintain relationships with stakeholders.
• Self-disciplined, driven and motivated.
• Adaptable to changes.
• Able to lead, motivate, and coach a team.
• Preferred with Experience in foodcourt

Responsibilities

• Model, motivate, and communicate regularly to all site staff on the mission, vision, and core values.
• Guide, coach, and inspect daily and ad-hoc cleaning jobs and tasks are performed according to clients expectations and SOPs guidelines.
• Conduct and monitor effective OJT training to all new cleaning staff based on the training to achieve operational excellence and skillsets.
• Attend to all feedbacks or complaints from clients and take immediate measures to solve the issues and prevent future recurrence.
• To place an order, replenish, monitor, and track cleaning material stock and equipment to achieve minimum wastage.
• Conduct and upkeep proper record for the foodcourt's tenants. Toolbox meeting staff safety Induction and all relevant Workplace Safety & Health documentation.
• Support Ops Managers in improving work processes, productivity, and performances.

Skills

Fast-paced

Customer management

Stakeholder relations

Team leadership

Adaptability

Self-discipline

Foodcourt experience

Job description

Job Purpose:

The Operations Executive responsibilities and ensure smooth operations within the foodcourt, which encompass end-to-end order processing. He / She aids in conflict resolution as well as supports the storage and deployment of products to clients.

Duties:

• Model, motivate, and communicate regularly to all site staff on the mission, vision, and core values
• Guide, coach, and inspect daily and ad-hoc cleaning jobs and tasks are performed according to clients expectations and SOPs guidelines
• Conduct and monitor effective OJT training to all new cleaning staff based on the training to achieve operational excellence and skillsets
• Attend to all feedbacks or complaints from clients and take immediate measures to solve the issues and prevent future recurrence
• To place an order, replenish, monitor, and track cleaning material stock and equipment to achieve minimum wastage
• Conduct and upkeep proper record for the foodcourt's tenants. Toolbox meeting staff safety Induction and all relevant Workplace Safety & Health documentation
• Support Ops Managers in improving work processes, productivity, and performances

Skills/Qualifications

• Independent and able to work in a fast-paced environment
• Strong customer management and organizational skills.
• Foster, build and maintain relationships with stakeholders.
• Self-disciplined, driven and motivated.
• Adaptable to changes.
• Able to lead, motivate, and coach a team.
• Preferred with Experience in foodcourt