Operations Executive (Customer Service & Application Processing) -Contract- LXY

APBA TG Human Resource Pte Ltd; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

APBA TG Human Resource Pte Ltd is seeking an meticulous Operations Executive to assist backend operations, application processing, and customer inquiries. You will organize workflows, verify documents, and maintain accurate records in our systems, ensuring timely updates and smooth processing.

Ideal candidates are detail-oriented, can work independently or in a team, and communicate clearly with the public by email and phone.

Qualifications

• At least 1 year of relevant working experience in application processing, case handling, administration, or similar operational support roles.
• Experience in reviewing and verifying information and supporting documents.
• Meticulous, detail-oriented, and able to process information accurately.
• Good written and verbal communication skills.
• Good interpersonal and customer service skills, with the ability to engage members of the public professionally.
• Proficient in Microsoft Office applications, especially Word, Excel, and Outlook.
• Comfortable learning and using IT systems for operational processing.
• Able to work independently and as part of a team.

Responsibilities

• Process and verify applications, records, and supporting documents, ensuring all information is complete and accurate
• Handle backend case processing and administrative support duties
• Review submitted information against records and supporting documents with accuracy and consistency
• Respond to enquiries from members of the public via email and phone in a professional and clear manner
• Follow established procedures and escalat[e] complex or exceptional cases when required
• Maintain proper documentation and ensure timely updates in internal systems
• Support other operational and administrative duties as assigned

Skills

Attention to detail

Communication skills

Customer service

Team player

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We are looking for a meticulous and service-oriented Operations Executive to support backend operations, application processing, and customer service enquiries. This role is ideal for candidates who are organised, detail-oriented, and comfortable handling administrative tasks and system-based processing.

Key Responsibilities

• Process and verify applications, records, and supporting documents, ensuring all information is complete and accurate

• Handle backend case processing and administrative support duties

• Review submitted information against records and supporting documents with accuracy and consistency

• Respond to enquiries from members of the public via email and phone in a professional and clear manner

• Follow established procedures and escalat complex or exceptional cases when required

• Maintain proper documentation and ensure timely updates in internal systems

• Support other operational and administrative duties as assigned

Requirements

• At least 1 years of relevant working experience in application processing, case handling, administration, or similar operational support roles

• Experience in reviewing and verifying information and supporting documents

• Meticulous, detail-oriented, and able to process information accurately

• Good written and verbal communication skills

• Good interpersonal and customer service skills, with the ability to engage members of the public professionally

• Proficient in Microsoft Office applications, especially Word, Excel, and Outlook

• Comfortable learning and using IT systems for operational processing

• Able to work independently and as part of a team