[LTA-VS] SENIOR / EXECUTIVE, FOREIGN VEHICLE PERMITS (OPERATIONS)

Land Transport Authority (LTA) Singapore; Singapore; On-site; SGD 48,000 - 75,000; Full time

Job summary

Land Transport Authority (LTA) Singapore is seeking a Senior/Executive, Foreign Vehicle Permits (Operations) to provide administrative and operational support within the Foreign Vehicle Permits Division. You will manage counter transactions, online applications, and track digital service reports while collating statistics and auditing processes.

You may liaise with external agencies, conduct contractor checks, and provide system-related support occasionally.

Qualifications

• Knowledge in any discipline.
• Experience in customer service or digital services is advantageous.
• Proficient in MS Office applications.
• Strong organisational, communication, and interpersonal skills.
• Highly adaptable, able to work independently and in a team, and multitask in a dynamic environment.
• Meticulous and detailed-oriented.
• Senior positions may be considered for those with relevant experience.

Responsibilities

• Process counter transactions and online applications.
• Track digital services reports and collate counter statistics.
• Conduct online applications audits and handle customer feedback (phone and written).
• Perform operational checks on contractors and liaise with external agencies.
• Audit at checkpoints and provide system-related support as needed.
• May be deployed to different LTA worksites during or after office hours.

Skills

MS Office

Customer service

Digital services

Interpersonal skills

Adaptability

Attention to detail

Teamwork

General knowledge

Tools

MS Office

Job description

[What the role is]

SENIOR / EXECUTIVE, FOREIGN VEHICLE PERMITS (OPERATIONS)

[What you will be working on]

You will provide both administrative and operational support to Foreign Vehicle Permits Division. Your role will include, but not limited to, processing of counter transactions and online applications, tracking of digital services reports, collating counter statistics, online applications audits, and handling customers’ feedback (both phone calls and written reply). You are also expected to perform operational checks on contractors, liaise with external agencies, audits at the checkpoints and provide system-related support from time to time. You may also be deployed to different LTA worksites during or after office hours.

[What we are looking for]

• Knowledge in any discipline
• Candidates with relevant experience customer service or digital services, may have an added advantage
• Good working knowledge in MS Office applications
• Good organisational, communication, and interpersonal skills
• Highly adaptable, able to work both independently and in a team, and multi-task in a dynamic and rapidly evolving environment
• Meticulous and detailed-oriented
• Those with relevant years of experience will be considered for senior positions

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.