Airport Operations Supervisor

SMARTE CARTE SINGAPORE PTE LTD; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Smarte Carte Singapore Pte Ltd is seeking a Shift Supervisor to oversee terminal operations and ensure smooth trolley service delivery. You will manage manpower, equipment and resources, while coordinating with technical support and security teams to maintain service levels.

The role requires 2+ years of supervisory experience, excellent communication, and the ability to work shifts at Changi Airport. Knowledge of terminal operations is advantageous and a pass to Airside is required.

Qualifications

• O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent preferred.
• Minimum 2 years of supervisory experience in operations.
• Confident in dealing with staff across all ages.
• Possess excellent interpersonal, communication and organizational skills.
• Adaptable to change and a good team player.
• Able to work on Shift Duty.
• Able to obtain an Airport Pass (Airside).
• Familiarity with Changi Airport terminal operations will be an added advantage.

Responsibilities

• Supervise operations in assigned terminal during shift duty.
• Ensure adequate manpower and resources (trolleys, lightweight transporter, communication equipment) are available in assigned terminal during shift duty.
• Ensure adequate trolleys are available in all designated Trolley Staging Point(s) in assigned terminal.
• Ensure intra-terminal and/or inter-terminal trolley transfers.
• Responsible for the serviceable conditions of lightweight transporter(s) allocated to assigned terminal.
• Liaise with technical support team for the removal of damaged and/or faulty trolleys from designated holding area in assigned terminal.
• Attend to customer complaints and escalation when required.
• Responsible for 20-30 trolley and other service officers and other administrative duties/secondary appointment.
• Conduct schedule operations/safety/security briefing to trolley service officers during shift duty.
• Conduct scheduled coaching session with direct reports
• Covering TMC duties as and when assigned.

Skills

Staff supervision

Interpersonal skills

Communication skills

Education

O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent preferred

Job description

Core Responsibilities:

• Supervise operations in assigned terminal during shift duty.

• Ensure adequate manpower and resources (trolleys, lightweight transporter, communication equipment) are available in assigned terminal during shift duty.

• Ensure adequate trolleys are available in all designated Trolley Staging Point(s) in assigned terminal.

• Ensure intra-terminal and/or inter-terminal trolley transfers.

• Responsible for the serviceable conditions of lightweight transporter(s) allocated to assigned terminal.

• Liaise with technical support team for the removal of damaged and/or faulty trolleys from designated holding area in assigned terminal.

• Attend to customer complaints and escalation when required.

• Responsible for 20-30 trolley and other service officers and other administrative duties/secondary appointment.

Periodic Duties:

• Responsible for the conduct, disciplinary and administrative matters of assigned trolley service officers.

• Conduct schedule operations/safety/security briefing to trolley service officers during shift duty.

• Conduct scheduled coaching session with direct reports

• Covering TMC duties as and when assigned.

Job Specifications (Qualifications/Experiences):

• O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent preferred

• Minimum 2 years of supervisory experience in operations functions.

• Confident in dealing with staff across all ages.

• Possess excellent interpersonal, communication and organizational skills.

• Adaptable to change and a good team player.

• Able to work on Shift Duty.

• Able to obtain an Airport Pass (Airside)

• Familiarity with Changi Airport terminal operations will be an added advantage

We regret to inform that only shortlisted candidates will be notified.

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