Operations Executive – Beauty & Wellness Retail

HEART SPRINGS HOLDINGS PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Heart Springs Holdings Pte. Ltd. is seeking a capable operations professional to manage daily activities across six retail outlets in Singapore.

You will support the operations manager, monitor inventory, coordinate maintenance, and help drive sub-activities from campaigns to service launches. The role requires a Diploma/Degree in Business Admin or related field, 2+ years in ops/retail, and bilingual English/Chinese.

Qualifications

• Diploma or degree in Business Administration or a related field.
• Minimum 2 years of experience in operations or retail (beauty/wellness a plus).
• Experience or interest in digital marketing, content creation, or social media handling.
• Proficient in English and Chinese to liaise with internal teams, Chinese-speaking staff, and vendors.
• Strong coordination, planning, and communication skills.
• Proficient in MS Excel, Google Workspace, POS or CRM systems.
• Able to work independently and manage multiple priorities.
• Willing to travel across Singapore outlets.

Responsibilities

• Oversee daily operations across 6 retail outlets and ensure SOP compliance.
• Support operations manager to resolve operational issues promptly.
• Track inventory, coordinate maintenance, and ensure service readiness.
• Support vendor procurement and supply chain coordination.
• Generate weekly/monthly operational reports for management.
• Ensure regulatory compliance and workplace safety standards.
• Support campaign setups, seasonal promotions, and service launches.
• Assist with digital marketing efforts: coordinate and support content creation for social media; monitor customer comments and reviews.

Skills

Bilingual English & Chinese

Coordination & planning

Communication

Independent with multitask

Travel willingness

Education

Diploma/Degree in Business Administration or related field

Tools

MS Excel

Google Workspace

POS/CRM systems

Job description

• Oversee daily operations across 6 retail outlets and ensure SOP compliance

• Support operations manager to resolve operational issues promptly

• Track inventory, coordinate maintenance, and ensure service readiness

• Support vendor procurement and supply chain coordination

• Generate weekly/monthly operational reports for management

• Ensure regulatory compliance and workplace safety standards

• Support campaign setups, seasonal promotions, and service launches

• Assist with digital marketing efforts:

• Coordinate and support content creation for social media (e.g. videos, posts)

• Monitor and manage customer comments, reviews, and DMs on platforms like Google, Instagram, Facebook, and Xiao Hong Shu

• Perform ad-hoc duties and administrative support as assigned by management

Who We’re Looking For

• Diploma/Degree in Business Administration or a related field

• Minimum 2 years’ experience in operations or retail (beauty/wellness a plus)

• Experience or strong interest in digital marketing, content creation, or social media handling

• Proficient in both English and Chinese to liaise with internal teams, Chinese-speaking staff, and vendors

• Strong coordination, planning, and communication skills

• Proficient in MS Excel, Google Workspace, POS or CRM systems

• Able to work independently and manage multiple priorities

• Willing to travel across various outlet locations in Singapore