Operations Executive

APPLIED PROTECTION PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

APPLIED PROTECTION PTE. LTD. is seeking a Site Operations Lead to manage assigned security sites and personnel, delivering reliable, technology-enabled services that meet standards and contractual commitments.

You will oversee daily operations, deploy manpower, ensure licensing and training, build client trust, conduct risk assessments, and drive continuous improvements across reporting, incident handling and onsite readiness.

Qualifications

• Experience in security operations, deployment and client management.
• PRD License must be valid; Security Supervisor rank minimum.
• AP employment requirement: WSQ Diploma in Security module completed.

Responsibilities

• Oversee daily site operations and maintain SOPs.
• Prepare and update weekly rosters; manage attendance and redeploy staff.
• Ensure licensing, training and PWM compliance across sites.
• Serve as operational contact for clients and address feedback.
• Conduct risk assessments, investigate incidents and prepare AARs.
• Perform onboarding, on-the-job training and SOP refreshers.
• Monitor attendance and incident reporting via AP's digital platform.
• Coach officers and coordinate with HR on welfare and disciplinary matters.
• Submit leave, medical records and client reports on time.

Skills

Leadership

Communication

Incident reporting

Problem solving

Digital reporting systems

Education

PRD License

WSQ Diploma in Security

Job description

Role Purpose

Manage assigned security sites and personnel to deliver reliable, professional, and technology-enabled security services that meet Applied Protection's standards, contractual commitments and regulatory requirements.

Roles & Responsibilities

• Site Operations : Oversee daily operations, conduct regular site inspections and maintain updated site files, assignment instructions andStandard Operating Procedures (SOPs).
• Manpower Deployment : Prepare and update weekly rosters, verify attendance and arrange timely relief or redeployment to fulfil contractual headcount and minimise service disruption.
• Compliance & Standards : Ensure deployed officers meet applicable licensing, training and PWM requirements. Maintain professional turnout, discipline, conduct and adherence to site duties.
• Client Relationships : Serve as the operational contact for clients, address feedback promptly and follow through on corrective actions to build confidence in AP's services.
• Risk & Incident Management : Conduct security and safety risk assessments, investigate incidents, verify reports and prepare After-Action Reviews (AARs), with recommendations to prevent recurrence.
• Training & Readiness : Conduct onboarding, on-the-job training and SOP refreshers; coordinate required training and conduct at least one exercise per site within AP's approved training cycle.
• Technology & Reporting : Monitor attendance, patrol completion and incident reporting through AP's digital platform. Support virtual patrols and integrated security systems where deployed, and follow up on faults or missed activities.
• People Management : Coach officers, monitor performance, support recruitment and address welfare, grievances and disciplinary matters fairly, in coordination with HR and management.
• Administration & Resources : Ensure timely submission of leave and medical records, monthly client reports and supporting billing documents. Maintain site equipment and arrange prompt distribution of supplies and company communications.
• Service Improvement : Identify operational gaps and recommend practical improvements to security effectiveness, productivity and client satisfaction.

Requirements

• Relevant experience in security operations, manpower deployment, and client management.
• With a valid PRD License, minimum Security Supervisor Rank
• Completed at least one relevant WSQ Diploma in Security module, as an AP employment requirement.
• Strong leadership, communication, incident reporting, and problem-solving skills; confident using digital reporting systems.
• Valid driving licence and own car for site visits and operational response.
• Able to attend to urgent operational matters outside normal working hours when required.