Operations Executive

Spectrum Audio Visual Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Spectrum Audio Visual Pte Ltd in Singapore is seeking an Operations Support Executive to assist with day-to-day operations of projects and order management. You will manage orders, issue delivery orders and invoices, and maintain up-to-date project documentation.

Responsibilities include processing orders in the ERP, coordinating with sales and finance on terms, monitoring status, and ensuring timely procurement and fulfillment. Diploma required; MS Office proficiency a must.

Qualifications

• Diploma in any discipline required.
• Experience in operations support, order processing, or project coordination preferred.
• Proficient in Microsoft Office.
• Strong sense of urgency and ability to meet deadlines.

Responsibilities

• Order Processing: Receive and review customer orders for accuracy, completeness, and compliance with company policies; enter orders into ERP system.
• Order Fulfillment Coordination: Track order status from placement to delivery; inform internal teams of changes or issues; resolve post-order issues.
• Reporting & Documentation: Maintain records in ERP and MS SharePoint; generate reports on order status and fulfillment; ensure paperwork is filed for compliance.

Job description

We are looking for a reliable and detail-oriented Operations Support Executive to assist with the day-to-day operations of our projects and order management processes. The role involves managing sales and purchase orders, issuing delivery orders and invoices, and ensuring all project documentation is accurately maintained and up to date.

Key Responsibilities:

• Order Processing:

  Receive and review customer orders for accuracy, completeness, and compliance with company policies.

  Enter orders into the ERP system ensuring all necessary details are captured.

  Communicate with the sales team regarding order discrepancies, delivery timelines, and any other special requests.

  Work closely with the finance department to confirm payment terms and ensure prompt invoicing

  Monitor order status, provide updates to project team, and escape any issues as needed.

  Ensure timely procurement of required parts, components, or services for project completion.

  Order Fulfillment Coordination:

  Track the status of orders from placement to delivery and ensure timely fulfillment.

  Ensure that all internal teams are aware of order statuses, changes, or issues that may affect fulfillment timelines.

  Handle and resolve post-order fulfillment issues, such as returns, replacements, or warranty claims, in a timely manner.

  Reporting & Documentation:

  Maintain accurate records of all orders, communication, and customer interactions within the ERP system and MS Sharepoint

  Generate regular reports on order status, backorders, or any fulfillment issues, and assist in preparing reports for management review.

  Ensure that all paperwork is properly completed and filed for future reference and compliance.

Requirements:

• Possess at least Diploma in any disciple.

• Prior experience in operations support, order processing, or project coordination preferred.

• Proficient in Microsoft Office

• Sense of urgency

• Ability to meet the deadline

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.