Operations Excellence & Service Delivery Lead

ECON Healthcare (Asia) Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ECON Healthcare (Asia) Pte Ltd is seeking a Senior Manager to support the Head of Department in driving strategic and business objectives across ECON Services. The role emphasizes operational excellence, service quality, and financial sustainability, with responsibility for developing and enforcing sustainable standards, SOPs, and programmes.

You will lead productivity and service improvement initiatives, ensuring consistent service delivery, safe environments, and strong customer experiences

Qualifications

• Bachelor’s degree in Healthcare Management or related field.
• MBA is a plus for strategic leadership roles.
• Experience leading service operations and managing P&L is required.

Responsibilities

• Lead and support the Head of Department to execute plans aligning with strategic and business objectives.
• Oversee service operations across ECON Services, ensuring quality and efficiency.
• Drive operational excellence, cost control, and sustainability in SOPs and programmes.
• Manage budgets, monitor expenditures, and deliver monthly performance reports.
• Collaborate with clinical leads, centre managers and stakeholders to improve customer experience.
• Lead projects for process and service quality improvements and readiness of new facilities.

Skills

Leadership

P&L Management

Operations Management

Stakeholder Management

Process Improvement

Strategic Planning

Education

Bachelor’s degree in Healthcare Management or related

MBA preferred

Tools

ERP systems

MS Excel

Data analytics

Job description

ECON Healthcare (Asia) Pte Ltd is seeking a Senior Manager to support the Head of Department in driving strategic and business objectives across ECON Services. The role emphasizes operational excellence, service quality, and financial sustainability, with responsibility for developing and enforcing sustainable standards, SOPs, and programmes.

You will lead productivity and service improvement initiatives, ensuring consistent service delivery, safe environments, and strong customer experiences