Customer Success & Service Ops Lead

JAC Recruitment Pte. Ltd.; Singapore; On-site; SGD 40,000 - 51,000; Full time

Benefits offered by this job

Bonus

Profit Sharing

Job summary

JAC Recruitment Pte. Ltd. is seeking a Service Operations Executive to support the service team and ensure smooth day-to-day operations in a healthcare and scientific solutions setting.

The role involves coordinating maintenance schedules, handling customer inquiries, preparing quotations, and liaising with engineers, suppliers, and overseas principals to deliver excellent service and operational excellence.

Qualifications

• Minimum 2–3 years in customer service, service coordination, or operations support.
• Diploma or equivalent in a related discipline.
• Strong communication and interpersonal skills.
• Proficient with Excel and Word; comfortable with ERP systems.

Responsibilities

• Coordinate preventive maintenance schedules and service appointments.
• Handle customer enquiries, service requests, and equipment breakdowns.
• Prepare quotations, contracts, and supporting documents.
• Follow up on service activities to ensure timely completion and satisfaction.
• Maintain service records, reports, and databases accurately.
• Liaise with customers, engineers, suppliers, and overseas principals.
• Support spare parts ordering and inventory monitoring.
• Assist with warranty administration and service documentation.
• Generate operational reports using Microsoft Office tools.
• Support daily operations through SAP, SAGE, or other ERP systems.

Skills

Customer service

Service coordination

Problem solving

ERP systems

Microsoft Office

Education

Diploma in Business / Supply Chain / Logistics / Engineering / Science

Tools

SAP

SAGE

Excel

Job description

JAC Recruitment Pte. Ltd. is seeking a Service Operations Executive to support the service team and ensure smooth day-to-day operations in a healthcare and scientific solutions setting.

The role involves coordinating maintenance schedules, handling customer inquiries, preparing quotations, and liaising with engineers, suppliers, and overseas principals to deliver excellent service and operational excellence.