Healthcare Service & Operations Manager

Ministry of Health; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Ministry of Health in Singapore seeks a Manager/Senior Manager to lead customer service operations within the Communications & Engagement Division, guiding multi-stakeholder initiatives in a fast-paced public sector environment.

You will shape service delivery, analyze case data, and drive improvements in SOPs and training to elevate citizen experience across the healthcare ecosystem.

Qualifications

• Tertiary education in any discipline.
• At least 3 years prior experience in QSM and/or in healthcare is preferred.
• Good writing skills, project management experience and interest in data analytics.
• Pleasant, motivated self-starter who displays initiative and is a good team player.

Responsibilities

• Manage Customer Service & Case Management.
• Oversee Service Operations Planning & Management.
• Project management responsibilities.
• Manage operations of email centre and coordinate with the vendor on training and service excellence.
• Analyse data for tracking progress of cases, reporting and provide insights on call/email data and nature of enquiries for citizen service improvements.
• Review SOPs for process improvements.
• Develop and manage training plans to build team capabilities.

Skills

Front-line ops

Customer relations

Data analytics

Project management

Written communication

Education

Tertiary education

Job description

Ministry of Health in Singapore seeks a Manager/Senior Manager to lead customer service operations within the Communications & Engagement Division, guiding multi-stakeholder initiatives in a fast-paced public sector environment.

You will shape service delivery, analyze case data, and drive improvements in SOPs and training to elevate citizen experience across the healthcare ecosystem.