Operations Excellence Manager

202135747W; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

202135747W in Singapore seeks an experienced operations leader to analyse and improve organisation processes and workflows, ensuring clarity and buy-in across management levels. You will coordinate with internal divisions and external customers to meet requirements and drive efficiency.

You will champion cost-effectiveness, safe working environments, and compliance with legal regulations, supervise department managers, report weekly to the General Manager, and help set policies and systems.

Qualifications

• Requires proven experience in operations management.
• Ability to improve processes and communicate at all levels.
• Strong leadership and cross-functional collaboration.

Responsibilities

• Improve organisation processes and workflow.
• Improve the effectiveness and efficiency of the operational level processes and ensure they are clearly communicated at all levels.
• Manage all operational functions and work closely with internal divisions and external customers to meet their requirements.
• Manage cost-effectiveness and continually improve productivity and efficiency of the division level processes.
• Maintain a safe and healthy work environment by establishing and enforcing standards and procedures, and complying with legal regulations.
• Responsible for all operational department managers and supervisors, with review/approval responsibility for all operations employees.
• Communicate customer issues with the operations team and devise ways of improving, including resolving problems and complaints.
• Provide weekly operation status report to General Manager.
• Work closely with the General Manager and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
• Any other duties as assigned from time to time

Skills

Operations management

Process improvement

Stakeholder management

Team leadership

Job description

202135747W in Singapore seeks an experienced operations leader to analyse and improve organisation processes and workflows, ensuring clarity and buy-in across management levels. You will coordinate with internal divisions and external customers to meet requirements and drive efficiency.

You will champion cost-effectiveness, safe working environments, and compliance with legal regulations, supervise department managers, report weekly to the General Manager, and help set policies and systems.