Operations & Process Excellence Lead

WENET SGP PRIVATE LIMITED

Singapore

Sur place

SGD 90 000 - 150 000

Plein temps

Il y a 3 jours

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Résumé du poste

Wenet SGP Pte Ltd is a management consulting firm with a global footprint, including Singapore. The Operations Manager will oversee daily operations, drive project delivery, and optimize processes to support growth.

You will manage budgets, resources, and cross-functional teams while ensuring service quality and regulatory compliance. The role requires 5–8 years in operations or related fields, strong leadership, Mandarin communication ability, and proficiency with ERP/CRM systems.

Qualifications

Bachelor’s degree in Business Administration, Operations Management, Management, or a related discipline.
5–8 years of relevant experience in operations, business management, consulting, project management, or related environment.
Experience in project management, process improvement, SOP development, KPI monitoring, and cross-functional coordination.
Experience in budgeting, cost control, procurement, vendor management, and resource planning.
Strong organisational, analytical, problem-solving, project management, and follow-up skills.
Strong leadership and interpersonal skills with the ability to manage multiple stakeholders and priorities effectively.
Proficiency in Microsoft Office and familiarity with ERP, CRM, workflow management, or other business systems.
Resourceful, adaptable, detail-oriented, and able to work independently in a dynamic environment.
Ability to communicate effectively in Mandarin and read and write Chinese, as the role requires regular communication with Mandarin-speaking clients, regional stakeholders, vendors, and business partners, as well as handling Chinese-language instructions, correspondence, reports, and documentation.

Responsabilités

Develop and implement operational plans and initiatives aligned with the Company's business objectives.
Review and streamline workflows, policies, procedures, and SOPs to enhance operational efficiency.
Monitor operational KPIs, project progress, service standards, and departmental performance, and implement improvements where required.
Oversee consulting projects and internal operational initiatives to ensure timely and high-quality delivery.
Coordinate cross-functional teams, including consultants, HR, Finance, IT, General Affairs, and other business units, to achieve operational goals.
Liaise with clients and internal stakeholders to manage requirements, resolve operational issues, and maintain service quality.
Identify operational bottlenecks, risks, and inefficiencies and implement practical process improvements.
Ensure compliance with applicable regulations, Company policies, internal procedures, and documentation standards.
Lead and support operations team members through work allocation, performance monitoring, coaching, and development.
Manage budgets, operational expenses, resource allocation, procurement, vendor sourcing, quotation comparison, and vendor performance.
Support the effective use of ERP, CRM, workflow management, and other technology solutions to improve productivity and operational efficiency.
Collaborate with management on business expansion, proposal development, client engagement, and other strategic initiatives.
Prepare management reports, proposals, presentations, and operational documentation as required.
Perform other operational, project management, and ad-hoc duties as assigned.