Operations Engineer

Geektronics Solutions Pte Ltd; Singapore; On-site; SGD 47,000 - 66,000; Full time

Benefits offered by this job

Structured on-the-job training

Exposure to diverse infrastructure

Clear growth path into senior roles

Job summary

Geektronics Solutions Pte Ltd is seeking an Operations Engineer to be the front line of technical support for clients across Singapore. You will diagnose issues, keep systems running, and assist IT infrastructure projects from planning to rollout.

You will work across hardware, software, and networking, with on-site client visits; fresh graduates are welcome and structured training is provided to build skills in networking, systems administration, and ticketing workflows.

Qualifications

• ITE or Diploma in engineering/IT preferred; equivalent practical experience considered.
• Fresh graduates welcome; training to Level 2 support and network config.
• Experience in IT support or network engineering is an advantage.
• Certifications like CompTIA A+/Network+ or CCNA are a plus but not required.
• Experience with JIRA or similar ticketing systems is a plus.
• Fluent English; Mandarin proficiency required for client communication.
• Willingness to travel on-site across Singapore; own transport is an advantage.

Responsibilities

• Provide Level 1 and 2 support via phone, chat, ticketing, and on-site visits.
• Log incidents in the ticketing system and escalate when needed.
• Configure and troubleshoot network devices (routers, switches, firewalls).
• Deploy and maintain Windows and macOS systems and apps.
• Maintain NAS: folders, permissions, backups.
• Support and manage MDM platforms for devices.
• Assist in IT infrastructure deployment projects and office rollouts.
• Maintain network diagrams and SOPs.
• Provide end-user training on system usage.
• Travel across Singapore to client sites for hands-on support.

Skills

IT Support

Network Troubleshooting

Customer Communication

Documentation

Training & Onboarding

Education

ITE / Diploma in Engineering or Information Technology

Tools

JIRA

MDM Platforms

Windows Administration

macOS Administration

Job description

About the role

As an Operations Engineer at Geektronics, you'll be the front line of technical support for our clients — diagnosing issues, keeping systems and networks running smoothly, and helping deliver IT infrastructure projects from planning through rollout. You'll work across hardware, software, and networking, with in-person support at client sites across Singapore. Fresh graduates are welcome; structured training is provided to build up your skills in networking, systems administration, and ticketing workflows.

Key responsibilities

• Provide Level 1 and Level 2 technical support via phone, chat, ticketing system, and on-site visits, diagnosing and resolving hardware, software, network, and connectivity issues.
• Log and manage incidents and service requests in JIRA (or equivalent ticketing system), maintaining clear documentation of issues, troubleshooting steps, and resolutions; escalate to Level 3 support where necessary.
• Configure, maintain, and troubleshoot network infrastructure, including routers, switches, firewalls, and wireless access points.
• Deploy, configure, and maintain Windows and macOS systems and applications; perform routine hardware maintenance and software housekeeping, including patching and updates.
• Administer Network-Attached Storage systems, including shared folders, user access permissions, and backup monitoring.
• Support and manage Mobile Device Management (MDM) platforms for company and client devices.
• Support IT infrastructure deployment projects, system rollouts, and new office setups.
• Maintain technical documentation, including network diagrams, system configurations, and Standard Operating Procedures (SOPs).
• Provide training for end-users on system usage and IT best practices.
• Travel to client sites across Singapore to provide hands‑on technical support and project implementation.

About you

• ITE / Diploma in Engineering, Information Technology, or a related field is preferred but not essential; equivalent practical experience will also be considered.
• Fresh graduates with a strong aptitude for IT are welcome — training will be provided to build up to Level 2 support and network configuration work.
• Prior experience in IT support, network engineering, or customer‑facing technical roles is an advantage, particularly hands‑on exposure to routers, switches, or firewalls.
• CompTIA A+/Network+, CCNA, or equivalent certifications are a plus, though not required.
• Experience configuring or designing workflows in JIRA or a similar ticketing system will be an advantage.
• Fluent in English, with proficiency in Mandarin required to communicate effectively with Mandarin‑speaking clients.
• Willingness to travel on‑site to client locations across Singapore; possession of a valid driver's licence or own transport is an advantage.

About us

Geektronics provides IT infrastructure and technical support services to clients across Singapore.

What we offer

• Structured on‑the‑job training
• Exposure to a broad range of infrastructure and client environments
• Clear path to grow from support into more senior operations or network engineering roles