Operations & Customer Support (Japanese Speaking) (37803)

REERACOEN SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

AWS

Variable Bonus

Annual Leave 20 days

Medical Leave 14 days

Travel Allowance

Accommodation Allowance

Overtime Allowance

Job summary

REERACOEN SINGAPORE PTE. LTD. is recruiting for an Operations & Customer Support role focused on Japanese speaking customers in Singapore. You will handle customer service, e-commerce operations, administration, and inventory management, collaborating with the Japan head office and overseas partners.

You will work in a small team with learning on the job, gain exposure across multiple functions, and receive training to perform duties progressively. No prior domain knowledge required.

Qualifications

• Bachelor's degree in any field.
• Proficient in English and Japanese (JLPT N1) to communicate effectively with Japanese customers and stakeholders.
• Strong business etiquette and professional communication skills.
• Good basic PC skills, including Microsoft Office.
• Ability to work independently and take initiative.

Responsibilities

• Assist customers and support sales at the retail store
• Handle inquiries from Japanese customers
• Communicate and coordinate with the Japan head office
• Support the operation and management of the e‑commerce website
• Maintain product information and inventory records
• Inspect, pack, and arrange shipment of products
• Perform general administrative tasks, including document preparation and data entry
• Support the day‑to‑day operations of the retail store and office
• Coordinate with local staff
• Provide administrative support for payroll and various payments
• Assist with communication and coordination with overseas business partners
• Arrange business travel and accompany business trips when required
• Perform other duties related to the operation of the Singapore business

Skills

English proficiency

Japanese JLPT N1

Communication skills

Customer service

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Operations & Customer Support (Japanese Speaking) (Ref: 37803) , City Singapore

Our client is the Singapore office of a Japanese company specializing in precious metal coins, including gold, silver, platinum, and palladium.

You will be responsible for a wide range of operational tasks, including customer service, e-commerce operations, administration, and inventory management, while working closely with the Japan head office and overseas business partners.

As part of a small team, you will have the opportunity to gain hands‑on experience across various aspects of the Singapore business rather than being limited to a single function.

You will receive on‑the‑job training and learn your responsibilities step by step. No prior knowledge of precious metals or the coin industry is required.

The successful candidate will report directly to the Manager and CEO.

【Responsibilities】

• Assist customers and support sales at the retail store
• Handle inquiries from Japanese customers
• Communicate and coordinate with the Japan head office
• Support the operation and management of the e‑commerce website
• Maintain product information and inventory records
• Inspect, pack, and arrange shipment of products
• Perform general administrative tasks, including document preparation and data entry
• Support the day‑to‑day operations of the retail store and office
• Coordinate with local staff
• Provide administrative support for payroll and various payments
• Assist with communication and coordination with overseas business partners
• Arrange business travel and accompany business trips when required
• Perform other duties related to the operation of the Singapore business

As you gain experience, you will have the opportunity to take on broader responsibilities based on your skills and aptitude, including e‑commerce operations, international business transactions, sales, retail operations, and inventory management.

Benefit

【What you will receive】

• AWS
• Variable Bonus: Based on company and individual performance
• Annual Leave: 20 days
• Medical Leave: 14 days
• Travel Allowance (eligible hotel and airfare expenses covered by the company)
• Accommodation Allowance (subject to applicable conditions)
• Overtime Allowance (subject to company policy)

【Requirements & Preferences】

• Possess a Bachelor's Degree in any field.
• Proficient in English and Japanese (JLPT N1) to communicate effectively with Japanese customers, the Japan headquarters, and relevant stakeholders in carrying out job‑related duties.
• Strong business etiquette and professional communication skills.
• Good basic PC skills, including Microsoft Office.
• Ability to communicate effectively with Japanese customers and the Japan headquarters.
• Ability to work independently and take initiative in managing assigned responsibilities.
• Strong interpersonal and communication skills.
• Willingness to work overtime when required to support business operations.