Customer Service Executive (Bullion & Precious Metals)

AM LPM SINGAPORE PTE. LTD.; Singapore; On-site; SGD 27,000 - 45,000; Full time

Benefits offered by this job

AWS-equivalent bonus

Annual leave

Staff purchase program

Career progression

Global exposure

Job summary

AM LPM SINGAPORE PTE. LTD. is seeking a Customer Service Executive to engage with showroom visitors, provide expert service, and support both local and international customers in a fast-growing precious metals environment.

You will handle over-the-counter sales, assist with orders, conduct KYC checks, and ensure a welcoming showroom. A minimum of one year in customer-facing roles is expected, with strong Excel and communication skills in English.

Qualifications

• Minimum 1 year of experience in a customer-facing retail, sales or service role.
• Experience in precious metals, luxury retail, financial services or wealth management is a plus.
• Excellent written and spoken English with professional demeanor.

Responsibilities

• Conduct over-the-counter sales transactions with walk-in customers.
• Deliver exceptional customer service and assist showroom visitors.
• Manage customer order collections and fulfilment of pick-up orders.
• Perform KYC checks in line with company policies and regulations.
• Maintain showroom appearance and prepare for daily operations.

Skills

Customer service

Communication

Multitasking

Teamwork

Tools

Microsoft Excel

Job description

Job Description & Requirements

Customer Service Executive - Join Asia's Leading Precious Metals & Bullion Dealer

Why Join LPM Singapore?

LPM is one of Asia Pacific's leading precious metals dealers, supported by the region's largest bullion dealer network. As a full-service precious metals trading company, we offer an extensive range of internationally recognized bullion products, proof and commemorative coins, as well as custom-minted collectibles.

Driven by consistent year-on-year growth, we have expanded our presence into Singapore and are seeking passionate, customer-focused individuals to join our growing team. This is an exciting opportunity to build a rewarding career in a unique and fast-growing industry, with strong career development prospects and competitive remuneration.

Key Responsibilities

• Conduct over-the-counter sales transactions with walk-in customers.
• Deliver exceptional customer service and provide professional assistance to showroom visitors.
• Manage customer order collections and fulfilment of pick-up orders.
• Perform Know Your Customer (KYC) checks in accordance with company policies and regulatory requirements.
• Maintain the cleanliness, presentation, and overall appearance of the showroom.
• Prepare the showroom for daily operations prior to opening hours.
• Receive, verify, and reconcile inventory shipments from suppliers and vendors.
• Support order processing and fulfilment activities for local and international customers.
• Perform data entry, record maintenance, and administrative filing duties.
• Assist with additional sales, operational, and administrative tasks as assigned by management.

Requirements

• Minimum 1 year of experience in a customer-facing retail, sales, or customer service role.
• Prior experience or knowledge of the precious metals, bullion, luxury retail, financial services, or wealth management industry will be advantageous.
• Strong customer service orientation with a professional and positive attitude.
• Proficiency in Microsoft Office applications, particularly Microsoft Excel.
• Excellent interpersonal and communication skills, with strong written and spoken English.
• A team player with a strong willingness to learn and develop professionally.
• Ability to multitask effectively and perform well in a fast-paced environment.
• Meticulous, responsible, and able to handle confidential customer information with discretion.

Benefits

• Annual Wage Supplement (AWS) equivalent to one month's salary.
• Up to 14 days of annual leave.
• Employee staff purchase and discount program.
• Fixed Monday to Friday work schedule - no weekend shifts required.
• Excellent career progression opportunities within a rapidly growing business.
• Opportunity to work with a globally recognized precious metals company backed by a publicly listed NYSE-listed parent company.
• Exposure to the international bullion and precious metals industry.