Operations & Customer Service Associate

LVL MUSIC ACADEMY PTE. LTD.; Singapore; On-site; SGD 33,000 - 39,000; Full time

Benefits offered by this job

Training and career developmentopportu

Professional and supportive working环境

Ownership of daily centre operations

Five-day work week

Job summary

LVL Music Academy PTE. LTD. is seeking a highly organised Administration Assistant to oversee the daily operations of our music academy and instrument shop.

You will take ownership, solve problems independently, and ensure customers receive excellent service while operations run smoothly. This role involves coordinating lesson schedules, handling inquiries, processing invoices, managing rentals and stock, and supporting events.

Qualifications

• Minimum 2 years of experience in customer service, administration, retail operations or a similar role.
• Excellent organisational, administrative and multitasking skills.
• Strong written and verbal communication, professional customer interactions.
• Able to work independently with ownership and problem-solving initiative.
• Proficient with WhatsApp, email, Excel and computerised systems.

Responsibilities

• Manage and respond promptly to customer enquiries via WhatsApp, email, phone and in person.
• Assist customers with lessons, instrument purchases, rentals, repairs and inquiries.
• Prepare invoices and payment records; maintain administrative documentation.
• Coordinate instrument rentals, renewals, returns and system updates.
• Process online orders, arrange packing, deliveries and pickups.
• Maintain accurate customer information and transaction records.
• Troubleshoot routine operational issues and propose solutions.

Skills

Customer service

Administration

Retail operations

Communication

Teamwork

Tools

Microsoft Excel

CRM systems

WhatsApp

Job description

LVL Music Academy PTE. LTD. is seeking a highly organised Administration Assistant to oversee the daily operations of our music academy and instrument shop.

You will take ownership, solve problems independently, and ensure customers receive excellent service while operations run smoothly. This role involves coordinating lesson schedules, handling inquiries, processing invoices, managing rentals and stock, and supporting events.