Operations & Customer Experience Manager (Weekend/Night)

57 EMPLOYMENT AGENCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

57 EMPLOYMENT AGENCY PTE. LTD. is seeking a capable manager to lead a team in Singapore, ensuring compliance with company policies and delivering excellent customer experiences.

The role focuses on cost control, staff development, shift coverage including weekends and nights, and maintaining standard of service in line with best practices.

You will organize schedules, conduct reviews, and motivate employees to align with the mission, reporting to the general manager.

Qualifications

• Stable work history.
• Self-motivated with a desire for self-development.
• Ability to work autonomously when required.
• Team player.
• Dedicated to customer satisfaction and a great customer experience.
• Must work on weekends and public holidays.
• Able to work night shift.

Responsibilities

• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Preparing and presenting employee reviews.
• Assisting customers whenever necessary.
• Organizing employee schedule.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Ensuring a consistent standard of customer service.
• Motivating employees and ensuring a focus on the mission.
• Completing tasks assigned by the general manager accurately and efficiently.

Job description

57 EMPLOYMENT AGENCY PTE. LTD. is seeking a capable manager to lead a team in Singapore, ensuring compliance with company policies and delivering excellent customer experiences.

The role focuses on cost control, staff development, shift coverage including weekends and nights, and maintaining standard of service in line with best practices.

You will organize schedules, conduct reviews, and motivate employees to align with the mission, reporting to the general manager.