People & Operations Leader for Customer Experience

SINWEB MANPOWER PTE. LTD.; Singapore; Presencial; SGD 60 000 - 95 000; Tempo integral

Resumo da oferta

SINWEB Manpower Pte. Ltd. in Singapore is seeking a capable manager to oversee daily operations, ensure policy adherence, and drive efficiency across teams.

You will lead hiring, training, and development, organize staff schedules, and uphold health and safety standards while maintaining a high level of customer service.

This role requires self-motivation, autonomy when needed, teamwork, and a focus on delivering outstanding customer experiences.

Qualificações

• Stable work history.
• Self-motivated with a desire for self-development.
• Ability to work autonomously when required.
• Team player.
• Dedicated to customer satisfaction and a great customer experience.

Responsabilidades

• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Preparing and presenting employee reviews.
• Assisting customers whenever necessary.
• Organizing employee schedule.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Ensuring a consistent standard of customer service.
• Motivating employees and ensuring a focus on the mission.
• Completing tasks assigned by the general manager accurately and efficiently.

Descrição da oferta de emprego

SINWEB Manpower Pte. Ltd. in Singapore is seeking a capable manager to oversee daily operations, ensure policy adherence, and drive efficiency across teams.

You will lead hiring, training, and development, organize staff schedules, and uphold health and safety standards while maintaining a high level of customer service.

This role requires self-motivation, autonomy when needed, teamwork, and a focus on delivering outstanding customer experiences.