Operations Coordinator

QUESS SELECTION & SERVICES PTE. LTD.; Singapore; Sur place; SGD 40 000 - 60 000; Plein temps

Résumé du poste

Quess Selection & Services, Singapore is seeking a logistics professional to coordinate end-to-end shipment operations and provide exceptional customer service across customers, carriers, suppliers, and partners.

You will manage orders, bookings, monitor shipments, and escalate issues to ensure on-time delivery. The role requires a Diploma in Logistics or related field and at least 1 year of logistics experience, with strong communication and proficiency in MS Office.

Qualifications

• Diploma in Logistics, Supply Chain Management, Transportation, Business Administration, or related disciplines.
• 1 year of experience in logistics, freight forwarding, transportation, 3PL, or supply chain operations preferred
• Strong understanding of logistics and supply chain processes.
• Proficient in Microsoft Office applications, esp Excel, Word, and PowerPoint.
• Excellent communication and interpersonal skills.
• Customer-centric mindset with strong problem-solving abilities.
• Highly organised, dependable, and able to prioritise effectively in a fast-paced environment.
• Team player with a positive and proactive attitude.
• Comfortable supporting critical shipments outside business hours when required.

Responsabilités

• Serve as the primary point of contact for customers, carriers, suppliers, and logistics partners.
• Manage customer orders and transportation bookings while ensuring compliance with routing requirements and service commitments.
• Coordinate shipment execution and proactively monitor transportation activities from origin to destination.
• Ensure smooth operational flow and timely fulfilment of customer requirements.
• Deliver prompt and professional support to customers regarding shipment enquiries and operational requests.
• Manage supply chain disruptions, shipment exceptions, and urgent operational issues efficiently.
• Escalate critical issues to relevant stakeholders and drive timely resolutions.
• Build strong relationships with customers through proactive communication and service excellence.
• Monitor shipment milestones and ensure accurate tracking updates are maintained across the supply chain.
• Follow up with carriers and suppliers on missing shipment events and data discrepancies.
• Ensure customers receive timely status updates and complete shipment visibility.
• Support preparation of operational reports, customer reviews, and business performance presentations.
• Analyse logistics KPIs and identify opportunities to improve service quality, efficiency, and customer satisfaction.
• Participate in process improvement initiatives to enhance operational performance.
• Support the onboarding of new logistics partners and suppliers.
• Ensure adherence to Standard Operating Procedures (SOPs), compliance requirements, and operational standards.
• Collaborate closely with internal and external stakeholders to achieve operational excellence.

Connaissances

Communication skills

Customer focus

Team player

Organised

Formation

Diploma in Logistics, Supply Chain Management, Transportation, Business Administration, or related disciplines

Outils

Excel

Word

PowerPoint

Description du poste

Key Responsibilities

End-to-End Shipment Operations

• Serve as the primary point of contact for customers, carriers, suppliers, and logistics partners.
• Manage customer orders and transportation bookings while ensuring compliance with routing requirements and service commitments.
• Coordinate shipment execution and proactively monitor transportation activities from origin to destination.
• Ensure smooth operational flow and timely fulfilment of customer requirements.

Customer Service & Supply Chain Coordination

• Deliver prompt and professional support to customers regarding shipment enquiries and operational requests.
• Manage supply chain disruptions, shipment exceptions, and urgent operational issues efficiently.
• Escalate critical issues to relevant stakeholders and drive timely resolutions.
• Build strong relationships with customers through proactive communication and service excellence.

Shipment Visibility & Exception Management

• Monitor shipment milestones and ensure accurate tracking updates are maintained across the supply chain.
• Follow up with carriers and suppliers on missing shipment events and data discrepancies.
• Ensure customers receive timely status updates and complete shipment visibility.

Performance Monitoring & Continuous Improvement

• Support preparation of operational reports, customer reviews, and business performance presentations.
• Analyse logistics KPIs and identify opportunities to improve service quality, efficiency, and customer satisfaction.
• Participate in process improvement initiatives to enhance operational performance.

Supplier & Stakeholder Management

• Support the onboarding of new logistics partners and suppliers.
• Ensure adherence to Standard Operating Procedures (SOPs), compliance requirements, and operational standards.
• Collaborate closely with internal and external stakeholders to achieve operational excellence.

Who We're Looking For

Diploma in Logistics, Supply Chain Management, Transportation, Business Administration, or related disciplines

Minimum 1 year of experience in logistics, freight forwarding, transportation, 3PL, or supply chain operations preferred

Strong understanding of logistics and supply chain processes

Proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint

Excellent communication and interpersonal skills

Customer-centric mindset with strong problem-solving abilities

Highly organised, dependable, and able to prioritise effectively in a fast-paced environment

Team player with a positive and proactive attitude

Comfortable supporting critical shipments outside business hours when required

Yvonne Yap
Quess Selection & Services, Singapore
EA Licence Number: 23C2060
Registration ID: R1111340