Operations Controller, OCC

Scoot; Singapore; On-site; SGD 56,000 - 100,000; Full time

Job summary

Scoot in Singapore is seeking an aviation operations professional to maintain a safe, punctual, and reliable schedule across the A320, B787, and E190 fleet. You will work independently and as part of a team to ensure flight dispatch, crew and aircraft utilization, and disruption handling in line with CAAS regulations.

Responsibilities include managing flight watch duties, adjusting rosters, coordinating changes, updating stakeholders, and ensuring compliance with ANR rules and operational

Qualifications

• Bachelor's degree in any discipline.
• Strong organizational and communication skills are essential.
• Ability to manage multiple tasks with minimal supervision.
• Experience with aviation scheduling software is a plus.

Responsibilities

• Maintain safe, punctual, and reliable flight schedules across the Scoot fleet.
• Dispatch flights in accordance with policies and CAAS regulations.
• Optimize crew and aircraft utilization and coordinate changes to flight programs.
• Handle disruptions, monitor crew readiness, and ensure rosters are compliant.

Skills

Strong organizational skills

Communication skills

Multitasking

Teamwork

Education

Bachelor's degree in any discipline

Tools

AIMS rostering system

Microsoft Office

Job description

Summary

The main function of this position is to maintain a safe, punctual and reliable schedule. The individual is expected to work independently, and as part of a team, to manage the A320, B787 and E190 fleet aircraft operation within the Scoot network.

Job Description

• Ensure all flights are safely dispatched in accordance with Company policies and CAAS regulations.
• Perform flight watch duties, anticipate and prevent operational delays and disruptions.
• Ensure optimization of crew and aircraft utilization.
• Coordinate changes to and recover flying programs.
• Handle daily operations matter including but not limited to performing of up-gauge and down-gauge of flights, dissemination of information to all concerned based on operations requirements.

Aircraft Utilization

• Optimise the Aircraft Utilisation Plan to fulfil Scoot flying program.
• Meet aircraft turnaround requirements.
• Retime flights due to disruptions and AUP constraints when required.
• Reduce towing by implementing ‘Last in First out’ for night stopping aircraft.
• Adhere to engineering and operational/port requirements.
• Consider and apply knowledge of Low APD and Low DOW aircraft when required.
• Adjust the AUP during disruptions and minimize expected delays.
• Avoid airport curfew during disruptions.

Crewing

• Understand and adhere to ANR rules.
• Apply additional company restrictions and operational requirements during crewing.
• Ensure all flights are crewed to their requirements within the 72 hours window.
• Conduct the hours check to ensure crew are operating within limits.
• Rectify violations to ensure roster legality.
• Assist with the sourcing of Support Pilots for SIMs when required.
• Monitor trainee’s progress during LOE and adjust training programme as required.
• Inform training department when there are trainingprogresses/abnormalities.
• Check and ensure pilot standby number requirement is met.
• Check and alert Cabin services if Cabin crew minimum standby number is not met.
• Handle abnormality and minimise flights delay due to crewing issues (No show, stand down from duty, Pulling of crew, Last minute MC).

Disruption handling

• Identify potential problems and attempt to resolve it immediately.
• Maintain in constant contact with crew.
• Liaise with the affected parties/stations.
• Devise crew positioning plans when required.
• Update the corresponding disruption groups as per requirement.
• Disseminate the revised ETD to affected parties, crew, and agencies involved.
• Ensure that crew FDP and operating requirements are not breached.

Documentation

• Send APIS required for respective ports.
• Prepare and send documents required for respective ports.
• Update crew travel documents into System and Merlot.
• Tally crew travel documents with APIS/documentation copies before sending.
• Verify SEP expiries in Merlot and issue letter for crew when required.
• Include OBS/EOB/others on required documents.

Flight Watch

• Monitor aircraft movement and ensure timely updating of flight timings.
• Acquire delay reasons for flights that are delayed.
• Check with the respective stations if no movements are received.
• Monitor SITA and adhere to 4D/15 tracking for required flights.
• Report irregular flight situations and elevate to parties involved when required.
• Monitor and reply to incoming ACARS.
• Monitor the VHF radio.

Requirements:

• Bachelor’s degree in any disciplines.
• Able to work 12hr rotating shifts, rotating days off, weekends and holidays.
• Strong organizational and communication skills with the ability to manage multiple assignments with minimum supervision.
• Working knowledge of Microsoft Office with aptitude to learn and operate complex aviation scheduling software.
• Experiences working on AIMS rostering system and in an operations environment will be in advantage.