Specialist, Flight Crew Rostering (1 year contract)

Scoot; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Scoot is seeking a driven Specialist, Rostering to join the Flight Crew Rostering and Operations team in Singapore. The role focuses on ensuring ANR-compliant rosters, monitoring OCC operations, and managing roster changes and crew attendance.

You will collaborate with Fleet, HR, IT, and Operations to meet performance standards. You will coordinate accommodation, transport, crew leave, and invoicing processes, while contributing to KPI tracking and system improvement projects.

Qualifications

• Degree or Diploma is required with 2 years working experience in operations
• Strong communication skills and ability to work with people at all levels
• Proficient in rostering systems and MS Office tools

Responsibilities

• Ensure rosters are ANR compliant and monitor OCC operations
• Manage Published Rosters and crew absenteeism, lateness, and sickness
• Coordinate roster changes >72 hours to STD and liaise with Fleet/HR teams
• Handle crew leave applications, transport arrangements, and duty changes
• Track KPIs for management review and support rostering system enhancements

Skills

Communication skills

Teamwork

Under pressure

Adaptable

Project management

Self-motivated

Education

Degree or Diploma

Tools

Airline Rostering/Crewing system

Microsoft Office

Job description

Summary

We are searching for a driven, meticulous & motivated Specialist, Rostering!

You will be part of the Flight Crew Rostering and Operations team and will be the key advocate providing operational support to Flight Crew Rostering & Operations. You will work closely with Optimiser, Systems, Network Planning, IOCC, Fleet Management, IT, HR, Flight OPs, Ground Operations to meet operational performance standard, crewing of all flights and non flight duties, while adhering to regulatory requirements, monitors flight crew operations to ensure that crew can operate to schedule, meet operational performance standards, and achieve departmental goals.

Job Description

Job Description:

Operations Management

• Ensure rosters are ANR compliant;
• Monitor and evaluate daily operations of Operation Control Centre (OCC);
• Management of Published Roster;
• Manage crew absenteeism, late coming, and sickness;
• Manage changes to crew rosters >72hr to STD;
• Work with Fleet Management to ensure upkeep of crew disciplinary standards;
• Ensure conformance to all regulations with respect to occupational health and safety, and standards as prescribed in legislation and adopted as policy by the company;
• Manage crew queries/feedback and ensure timely follow-up on issues raised;
• Support improvement/enhancement projects in relation to rostering system.

Operations Admin

• Manage communication on accommodation and transport arrangement;
• Manage crew leave application and medical submission;
• Manage crew change-of-flight requests;
• Process Flight Crew variable pay;
• Ensure OAL and other invoices are accurate for processing;
• Assist with crew logbook verification;
• Liaise with Training team on coordination of newly check-out crew;
• Track Key Performance Indicators (KPI) for Management review;
• Process D/P(Duty Pilot) duties and other requests by management.

Adherence to regulatory standards

• Ensure flight crew rosters are compliant with the ANR and ANO, and also meet with other regulators’/legislated requirements;
• Required to liaise with civil aviation authorities, internal and external auditors, and assist in the preparation for such audits, as well as to implement corrective actions.

Marketplace System Handling

• Perform any other ad-hoc duties as assigned.

Requirements:

• Minimum a degree or dipolma holder with 2 years working experiences in operations related role
• Previous experience in the airlines as a Crew Rosterer, Crew Controller, Operations and Cabin Services staff preferred
• A proven record and understanding of the ‘Day to Day’ business activities within the Crew Management, Operational Control and Commercial Departments of the airline
• Advance user of Airline Rostering/Crewing system
• Rostering Skill Sets including Training elements
• Ability to work under pressure and within tight deadlines on several projects
• Excellent communication skills and experience in working with people at all levels
• Enjoys and embraces change
• Computer literate, with thorough knowledge of Microsoft Office and rostering systems
• Stakeholder Management
• Project management skills
• Self-motivated and adapable