Operations Control Center Specialist

STRIDES PREMIER TAXI PTE. LTD.; Singapore; Vor Ort; SGD 28.000 - 42.000; Vollzeit

Zusammenfassung

STRIDES PREMIER TAXI PTE. LTD. in Singapore is seeking a proactive Customer Service Associate to handle calls, coordinate bookings, and assist driver-partners and customers with clear communication.

You will monitor operations, update booking systems, and contribute to process improvements. Fluency in English plus Mandarin or Malay is preferred, and the role includes working in a 3-shift roster to maintain service excellence in a fast-paced environment.

Qualifikationen

• At least 2 years of customer service experience.
• Able to communicate in English; Mandarin or Malay preferred.

Aufgaben

• Handle inbound/outbound calls and respond to customers, vendors, stakeholders promptly across platforms.
• Ensure accurate updates in booking systems and documentation for audits.
• Communicate job details clearly to driver-partners, customers and stakeholders.
• Provide feedback to improve workflows and participate in projects including UAT.
• Monitor and coordinate trip assignments according to KPI.
• Manage bookings, amendments, cancellations, and special requests according to KPI.
• Resolve service issues and execute recovery measures.
• Assist with lost item retrieval and maintain high service standards under pressure.
• Respond to stakeholders in a stressful, fast-paced environment.
• Adhere to manpower roster with 3 rotating shifts.

Kenntnisse

Customer service

Communication skills

English & Mandarin/Malay

Ausbildung

GCE 'N'/'O'/'A' level

Jobbeschreibung

STRIDES PREMIER TAXI PTE. LTD. in Singapore is seeking a proactive Customer Service Associate to handle calls, coordinate bookings, and assist driver-partners and customers with clear communication.

You will monitor operations, update booking systems, and contribute to process improvements. Fluency in English plus Mandarin or Malay is preferred, and the role includes working in a 3-shift roster to maintain service excellence in a fast-paced environment.