Operations & Client Success Coordinator

TÜV NORD GROUP; Singapore; On-site; SGD 32,000 - 52,000; Full time

Benefits offered by this job

Training provided

Job summary

TÜV NORD GROUP in Singapore is seeking a proactive Sales Support / Administrative Assistant to handle enquiry handling, prepare quotations and questionnaires, and assist in contract issuance and ordering processes.

You will update customer databases, compile monthly performance and order reports, liaise with head office and subsidiaries, schedule projects, and maintain relationships with clients. Training will be provided.

Qualifications

• Good communication and interpersonal skills.
• Diploma or degree in Business Management, Engineering, or related fields.
• Willing to learn and adapt in a fast-paced environment.
• Experience in sales support or admin is a plus.

Responsibilities

• Execute enquiry handling including submission of questionnaire, preparation of ATEA and quotation.
• Prepare and follow up with customers on special quotation (re-audit, extension audit and etc.).
• Prepare and follow up on contracts issued to customers.
• Update enquiry/order tracking chart and Customer Database.
• Prepare monthly sales performance report and New Order Report.
• Assist Head of Department in carrying out day to day operations and other office activities.
• Open new file upon customer signed contract.
• Assist in follow up with customers on overdue payment.
• Maintain good relationship with new and existing customers to ensure zero trauma and continuous business.
• Monthly compilation of customer complaints/feedback.
• Maintain relationships with clients by providing support, information and latest industry trends.
• Scheduling of projects and tracking of the completion
• Liaise with head office and other subsidiaries for project matters
• Manage updated data of key accounts, clients for continual sales effort.
• Carry out any other duties as entrusted by the Head of Department
• Perform administrative duties such as coordinating travel arrangements, printing certificates, and providing general administrative support.
• Training will be provided.

Skills

Communication skills

Resourceful

Fast learner

Interpersonal skills

English proficiency

Education

Diploma or Degree in Business Management or Engineering or relevant fields

Job description

TÜV NORD GROUP in Singapore is seeking a proactive Sales Support / Administrative Assistant to handle enquiry handling, prepare quotations and questionnaires, and assist in contract issuance and ordering processes.

You will update customer databases, compile monthly performance and order reports, liaise with head office and subsidiaries, schedule projects, and maintain relationships with clients. Training will be provided.