Operations & Client Services Associate (Work Permits)

ACTIVE GLOBAL SPECIALISED CAREGIVERS PTE. LTD; Singapore; On-site; SGD 31,248 - 51,336; Full time

Benefits offered by this job

15 days annual leave

Industry-specific training

Job summary

ACTIVE GLOBAL SPECIALISED CAREGIVERS PTE. LTD is seeking an operations-focused professional in Singapore to handle customer service and administrative tasks. You will report to the Assistant General Manager and support client inquiries, policy info, and service details.

The role requires 1–2 years in operations/customer service, a Diploma or Degree (advantageous), CEI Basic, and strong English. You will manage Work Permit processes with MOManpower and maintain meticulous documentation, while

Qualifications

• 1-2 years of experience in an operational capacity in customer service and administrative roles.
• Certificate of Employment Intermediary (CEI Basic) is a requirement, candidates without may still be considered.
• Takes initiative and able to be flexible while adhering to SOPs at the same time.
• Proficiency in Microsoft Office Suite applications.
• Good command of English (Written & verbal).
• Experience in healthcare would be advantageous.
• 5-days work week including Saturdays.
• Must be ready to answer client queries at any time.

Responsibilities

• Report directly to the Assistant General Manager.
• Answer client inquiries on the several services provided by the organization.
• Provide accurate information to clients on policies, procedures and service.
• Apply to the Ministry of Manpower for Work Permits, following up promptly and communicating to all parties the statuses in a timely and accurate manner.
• Ensure prompt and accurate documentation for all applications and processes from applying for the Work Permit to issuance to fetching/returning of the FDW-caregiver.
• Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
• Ensure all country, organization and Ministry of Manpower requirements and SOPs are adhered to.
• Assist with the sales team when required.
• Participate & represent on behalf of the company's services with confidence.
• Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.
• Any other duties assigned.

Skills

Customer service

Communication

Microsoft Office

English proficiency

Problem solving

Education

Diploma or Degree

Tools

Microsoft Office

Job description

ACTIVE GLOBAL SPECIALISED CAREGIVERS PTE. LTD is seeking an operations-focused professional in Singapore to handle customer service and administrative tasks. You will report to the Assistant General Manager and support client inquiries, policy info, and service details.

The role requires 1–2 years in operations/customer service, a Diploma or Degree (advantageous), CEI Basic, and strong English. You will manage Work Permit processes with MOManpower and maintain meticulous documentation, while