Customer Operations Lead - Work Pass Policy & Ops

Ministry of Manpower; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

The Ministry of Manpower in Singapore is looking for a candidate responsible for implementing foreign manpower policies and evaluating Work Pass applications. You will lead reviews, handle queries, and guide junior officers in complex cases.

Strong customer service, analytical, and problem-solving skills are essential. You'll need to adapt to a dynamic environment and work both independently and as a part of a team.

Qualifications

• Good customer service and communication skills (written and spoken).
• Strong analytical, creative thinking, and problem-solving skills.
• Ability to handle difficult customers and adapt to changes.

Responsibilities

• Evaluate Work Pass applications and tailor recommendations.
• Operationalise Work Pass policy changes and drive process improvements.
• Handle escalated Work Pass queries and advise on complex cases.

Skills

Customer service skills

Communication skills

Analytical skills

Creative thinking

Problem-solving skills

Team player

Job description

The Ministry of Manpower in Singapore is looking for a candidate responsible for implementing foreign manpower policies and evaluating Work Pass applications. You will lead reviews, handle queries, and guide junior officers in complex cases.

Strong customer service, analytical, and problem-solving skills are essential. You'll need to adapt to a dynamic environment and work both independently and as a part of a team.