Customer Operations Lead - Process & Policy Support

Ministry of Manpower; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

The Ministry of Manpower in Singapore is seeking an individual to manage daily operations of the Applications Section. This role involves assessing and evaluating Work Permit applications and ensuring adherence to service standards.

Candidates must possess strong communication and customer service skills, with an ability to handle multiple portfolios and complex situations. The position promotes a team-oriented environment with opportunities for individuals with diverse backgrounds.

Qualifications

• Good communication skills, both written and spoken.
• Ability to handle difficult customers with good customer service.
• Possess analytical, creative thinking and problem-solving skills.

Responsibilities

• Manage daily operations of the Applications Section to meet KPIs.
• Assess FDW Work Permit applications and convey outcomes swiftly.
• Review standard operating procedures for operational efficiency.
• Provide guidance to call centre agents and advise customers.
• Collaborate with policy divisions and IT vendors for policy changes.

Skills

Good communication skills

Customer service skills

Analytical skills

Creative thinking

Problem‑solving skills

Job description

The Ministry of Manpower in Singapore is seeking an individual to manage daily operations of the Applications Section. This role involves assessing and evaluating Work Permit applications and ensuring adherence to service standards.

Candidates must possess strong communication and customer service skills, with an ability to handle multiple portfolios and complex situations. The position promotes a team-oriented environment with opportunities for individuals with diverse backgrounds.