Operations Capability & Development Manager

SATS Ltd.; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Job summary

SATS Ltd. in Singapore invites applications for the role of Manager, Operations Capability & Development at Inflight Catering Centre 1.

The position focuses on building and sustaining high‑quality training for operations teams to support safety, efficiency and regulatory compliance. The role involves managing onboarding, structured OJT, assessments and readiness validation, and reporting on training performance to leadership.

Qualifications

• Bachelor’s degree preferred in Human Resource Development, Education, Engineering; ACLP or ACTA certifications are a plus.
• Strong understanding of airport operations and safety‑critical environments.
• Practical experience in OJT delivery, assessment, and competency validation.
• Ability to manage training schedules in high‑pressure, operationally constrained environments.
• Good coaching, facilitation, and feedback skills.
• Strong attention to detail and documentation/compliance.

Responsibilities

• Manage end‑to‑end functional training delivery, including onboarding, OJT, assessments and readiness validation.
• Ensure timely time‑to‑competency through structured training pathways and competency‑based assessments.
• Deliver training programmes in accordance with curriculum, OJT documentation, and assessment standards.
• Conduct regular reviews of OJT quality and assessment consistency, addressing deviations promptly.
• Coordinate with BU Operations to align training schedules with operational needs.
• Monitor trainee progress and readiness, providing timely interventions for gaps or delays.
• Lead trainer and coach capability management, including competency validation and recertification cycles.
• Monitor training performance metrics and implement corrective actions to improve outcomes.
• Provide regular reporting and insights on BU training performance, risks, and improvements to Head of Operations Capability & Development.
• Support learning innovation initiatives to enhance organizational capability and regulatory alignment.

Skills

Coaching

Facilitation

Feedback

OJT delivery

Competency validation

Training coordination

Education

Bachelor's degree in HR/Education/Engineering

ACLP certification

ACTA certification

Job description

SATS Ltd. in Singapore invites applications for the role of Manager, Operations Capability & Development at Inflight Catering Centre 1.

The position focuses on building and sustaining high‑quality training for operations teams to support safety, efficiency and regulatory compliance. The role involves managing onboarding, structured OJT, assessments and readiness validation, and reporting on training performance to leadership.