Intern, Training and Service Quality

SATS Ltd.; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

SATS Ltd., headquartered in Singapore, is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry.

SATS is present across Asia-Pacific and beyond, powering an interconnected world of trade, travel and taste.

Qualifications

• Currently enrolled in a relevant degree or diploma program.
• Proficient with Microsoft Excel, Word and PowerPoint.
• Excellent written communication and attention to detail.
• Strong teamwork and change-management mindset.

Responsibilities

• Conduct staff briefings during non-peak periods using case studies.
• Perform audits with an audit checklist at counters and gates.
• Observe ground activities and identify improvement areas.
• Develop and update training modules for operational excellence.
• Refresh training materials to reflect current SOPs.
• Conduct random grooming inspections per guidelines.
• Draft SOPs and guidelines for business continuity plans.
• Lead and motivate staff to meet airline requirements.

Skills

Communication skills

Attention to detail

Team collaboration

Learning mindset

Education

Pursuing tertiary education (e.g., Logistics/Operations/Business)

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Job Title: Intern, Training and Service Quality

Job Location: Terminal 4

Job Description

About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

• Conduct briefings to staff during non-peak periods and use past cases as case studies during briefings.
• Conduct audits by using an existing audit checklist to perform audit checks at the counter and gate.
• Observe activities on the ground and identify possible areas of improvement.
• Construction and consolidation of effective course modules to drive operational and service excellence.
• Refresh and updating of existing training materials.
• Conduct random inspections according to the grooming guidelines and standards and SOPs.
• Develop SOPs and guidelines for business continuity plans (e.g. manual check-in).
• Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.

Key Requirements

• Confident in Microsoft Excel, Word and Powerpoint
• Confident in communications
• Observant and meticulous to details
• Excellent writing skills to draft guidelines and procedures
• Ability to collaborate with others and get stakeholder buy-in to drive effective change management
• Have the drive to learn