Manager, Operations Capability & Development

SATS Ltd.; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Job summary

SATS Ltd. in Singapore invites applications for the role of Manager, Operations Capability & Development at Inflight Catering Centre 1.

The position focuses on building and sustaining high‑quality training for operations teams to support safety, efficiency and regulatory compliance. The role involves managing onboarding, structured OJT, assessments and readiness validation, and reporting on training performance to leadership.

Qualifications

• Bachelor’s degree preferred in Human Resource Development, Education, Engineering; ACLP or ACTA certifications are a plus.
• Strong understanding of airport operations and safety‑critical environments.
• Practical experience in OJT delivery, assessment, and competency validation.
• Ability to manage training schedules in high‑pressure, operationally constrained environments.
• Good coaching, facilitation, and feedback skills.
• Strong attention to detail and documentation/compliance.

Responsibilities

• Manage end‑to‑end functional training delivery, including onboarding, OJT, assessments and readiness validation.
• Ensure timely time‑to‑competency through structured training pathways and competency‑based assessments.
• Deliver training programmes in accordance with curriculum, OJT documentation, and assessment standards.
• Conduct regular reviews of OJT quality and assessment consistency, addressing deviations promptly.
• Coordinate with BU Operations to align training schedules with operational needs.
• Monitor trainee progress and readiness, providing timely interventions for gaps or delays.
• Lead trainer and coach capability management, including competency validation and recertification cycles.
• Monitor training performance metrics and implement corrective actions to improve outcomes.
• Provide regular reporting and insights on BU training performance, risks, and improvements to Head of Operations Capability & Development.
• Support learning innovation initiatives to enhance organizational capability and regulatory alignment.

Skills

Coaching

Facilitation

Feedback

OJT delivery

Competency validation

Training coordination

Education

Bachelor's degree in HR/Education/Engineering

ACLP certification

ACTA certification

Job description

Manager, Operations Capability & Development

Job Location: Inflight Catering Centre 1

About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

• Manage end‑to‑end functional training delivery, including onboarding, OJT, assessments, and readiness validation.
• Ensure timely “time‑to‑competency” through structured training pathways and robust competency‑based assessments
• Ensure functional training programmes are delivered in accordance with approved curriculum, OJT documentation, and assessment standards.
• Conduct regular reviews of OJT quality and assessment consistency, addressing deviations promptly.
• Coordinate closely with BU Operations to align training schedules, sequencing, and deployment plans with operational needs.
• Monitor trainee progress and readiness, ensuring timely interventions for performance gaps or delays.
• Execute trainer and coach capability management, including competency validation, recertification cycles, and targeted development interventions to sustain training quality.
• Monitor training performance metrics (including compliance training and refresher), identify gaps or risks, and implement corrective actions to improve outcomes.
• Provide regular reporting and insights on BU training performance, risks, and improvement actions to Head of Operations Capability & Development.
• Support and implement learning innovation initiatives to enhance organisational capability, training effectiveness, and alignment with business and regulatory needs.

Key Requirements

• Bachelor’s degree in a relevant discipline (e.g., Human Resource Development, Education, Engineering) is preferred. Candidates with ACLP or ACTA certifications will have an added advantage.
• Strong understanding of airport operations and safety‑critical environments.
• Practical experience in OJT delivery, assessment, and competency validation.
• Ability to manage training schedules in high‑pressure, operationally constrained environments.
• Good coaching, facilitation, and feedback skills.
• Strong attention to detail and discipline in documentation and compliance.
• Ability to work effectively with frontline supervisors, trainers, and operations leaders.