Operations Assistant Manager @ Creative Hearts

THE PERFORMING ARTS LOFT PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Weekends off

Job summary

Creative Hearts - Centre for Performing Arts in Singapore is seeking an Operations Assistant Manager to oversee the daily operations, scheduling and parent-teacher communications for a vibrant children's performing arts school.

This hands-on role requires meticulous organisation, proactive problem-solving, and the ability to coordinate classrooms, staff and events while maintaining a welcoming experience for families.

Qualifications

• Must be highly organized and detail-oriented.
• Proactive with strong ownership and follow-through.
• Excellent communication with parents, teachers and colleagues.
• Able to juggle multiple priorities with good judgement.
• Comfortable learning new systems and digital tools.

Responsibilities

• Manage day-to-day centre operations and scheduling.
• Coordinate class schedules, rooms, teachers and student arrangements.
• Handle attendance, enrolments, withdrawals and schedule changes.
• Maintain classrooms, equipment and teaching materials.
• Coordinate teacher absences and replacements.
• Maintain accurate records and timely admin tasks.
• Support events and performances.
• Flag potential problems early and resolve them.

Skills

Highly organized

Detail-oriented

Proactive

Ownership

Communication

Job description

Operations Assistant Manager @ Creative Hearts - Centre for Performing Arts

Singapore | Full-time | On-site @ Pandan Valley

Creative Hearts is a vibrant performing arts school for children, offering music, singing and musical theatre programmes.

We're looking for a highly organised, proactive and dependable Operations Assistant Manager to keep our school running smoothly day to day.

This is a hands-on role for someone who notices the details, follows through without needing to be chased, communicates confidently with parents and teachers, and enjoys making things work better.

What You'll Be Responsible For

Studio Operations

• Manage the smooth day-to-day running of the centre
• Coordinate class schedules, rooms, teachers and student arrangements
• Manage attendance, make-up lessons, trials, enrolments, withdrawals and schedule changes
• Ensure classrooms, equipment and teaching materials are ready and well maintained
• Coordinate teacher absences and replacement arrangements promptly
• Maintain accurate records and ensure administrative tasks are completed on time
• Support concert, performance, holiday programmes and event operations
• Identify potential problems early and flag or resolve them before they become bigger issues

Parents & Students

• Respond to parent enquiries promptly, warmly and professionally
• Coordinate trials, onboarding and class placements
• Follow up on enquiries and trial students
• Handle routine parent concerns independently and escalated more complex matters appropriately
• Create a welcoming and organised experience for every family

Teachers & Team

• Communicate schedules, operational information and changes clearly to teachers
• Follow up on required information and ensure deadlines are met
• Support teachers with day-to-day operational needs
• Coordinate part-time administrative staff where required
• Work closely with the Director on school priorities and projects

Who We're Looking For

You are:

• Extremely organised and detail-oriented
• Proactive
• Someone with strong ownership and follow-through
• Able to juggle multiple priorities without losing track of details
• Confident communicating with parents, teachers and colleagues
• Warm and friendly, while still professional and firm when necessary
• Calm and resourceful when something goes wrong
• Comfortable learning new systems and digital tools
• Able to work independently and use good judgement
• A team player who genuinely cares about doing things well

Experience in education, enrichment, performing arts, hospitality, customer service or centre operations would be an advantage.

Previous supervisory or operations experience is preferred.

Working Hours

This is a 5-day work week and includes weekend work.

Applicants must be comfortable working on Saturdays and Sundays as these are our busiest teaching days. You will be given a few weekends off per month.

Weekday hours will generally include afternoons and evenings.

Why Creative Hearts?

Creative Hearts is an established children's performing arts school built around creativity, confidence and a genuine love of music and performance.

You'll work closely with the founder and have the opportunity to take real ownership of the school’s operations as we continue to grow.

We're looking for someone who doesn't just want to do admin.

We're looking for someone who wants to make things run smoothly and make a real difference!