Operations & Admin Specialist - F&B, 5-Day Week

TIAN TIAN HOLDINGS (CRM) PTE. LTD.; Singapore; On-site; SGD 31,000 - 39,000; Full time

Job summary

Tian Tian Hainanese Chicken Rice is seeking a proactive administrative professional to support the General Manager with business operations, administration, project coordination and PA duties. You will work closely with outlet teams and external partners to ensure tasks and projects are completed.

The role requires a diploma or degree in business/hospitality/operations/engineering, good problem-solving, and a willingness to learn in a fast-paced SME. Salary ranges apply in Singapore dollars.

Qualifications

• Diploma or Degree in Business, Hospitality, Operations, Engineering or related discipline.
• Relevant working experience preferred but candidates with right attitude and potential are welcome to apply.
• Good logical and analytical thinking with the ability to understand problems before taking action.
• Responsible, organised and detail-oriented.
• Proactive and resourceful, with good follow-up skills.
• Able to take ownership of tasks and see them through to completion.
• Good communication and interpersonal skills.
• Able to work independently while also being a good team player.
• Positive attitude and willing to learn in a fast-paced SME environment.
• F&B experience is an advantage but not essential.

Responsibilities

• Support the General Manager in monitoring daily operations across outlets and online delivery.
• Follow up on operational issues raised by outlets, staff, suppliers and vendors.
• Investigate problems, understand what happened and work with relevant parties to find practical solutions.
• Identify issues, delays or areas requiring management attention and provide clear updates.
• Follow through on outstanding matters until they are properly resolved.
• Manage the General Manager's calendar, meetings, appointments and outlet visits.
• Coordinate meetings and communication with internal and external parties.
• Take simple meeting notes and follow up on action items and projects.
• Assist with documents, reports, presentations and other administrative matters.
• Handle selected confidential and PA-related duties when required.
• Monitor and respond to customer enquiries and feedback through email, phone and online platforms.
• Coordinate with outlet teams to investigate and resolve customer-related matters.
• Assist with general administration, documentation and correspondence.
• Work closely with outlet teams, Central Kitchen, suppliers, vendors and other external parties.
• Prepare operational and business reports for management review.
• Collect and organise information to support analysis and business decisions.
• Conduct relevant market, F&B and regulatory research when required.
• Identify opportunities to improve business operations and efficiency.
• Assist with new projects, business initiatives and operational improvements.
• Support the development and implementation of Standard Operations Procedures, processes and systems.
• Track project progress, outstanding tasks and deadlines.
• Assist in identifying practical ways to improve efficiency, service quality and operations.
• Perform other business, operational, administrative and PA-related duties assigned by the General Manager or Management.
• Assist at other Tian Tian outlets when required.

Skills

Good logical thinking

Analytical thinking

Responsible

Organised

Attention to detail

Proactive

Communication

Team player

Willing to learn

Education

Diploma or Degree in Business/Hospitality/Operations/Engineering

Job description

Tian Tian Hainanese Chicken Rice is seeking a proactive administrative professional to support the General Manager with business operations, administration, project coordination and PA duties. You will work closely with outlet teams and external partners to ensure tasks and projects are completed.

The role requires a diploma or degree in business/hospitality/operations/engineering, good problem-solving, and a willingness to learn in a fast-paced SME. Salary ranges apply in Singapore dollars.