Operational Excellence Manager

Certis Land Security; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Certis Land Security (CLS) is seeking a leader in operational excellence to drive productivity, quality, cost efficiency, and customer outcomes. You will partner with stakeholders to translate data into practical improvements while embedding continuous improvement across the organisation.

Responsibilities include leading Lean Six Sigma projects, investigating root causes of incidents and audit findings, and establishing quality frameworks to ensure consistent performance.

Qualifications

• Experience leading Lean Six Sigma, operational excellence, and continuous improvement projects.
• Ability to translate data and insights into practical improvements.
• Strong governance, risk management, and change adoption skills.

Responsibilities

• Identify and address process inefficiencies, bottlenecks, and service gaps; deliver improvements in productivity, quality, cost, and customer experience.
• Lead root cause investigations into incidents, complaints, audits, and process failures; implement corrective actions and monitor effectiveness.
• Lead Lean Six Sigma, operational excellence, and continuous improvement projects from opportunity through sustainment.
• Establish and review performance indicators; use data to prioritise opportunities and support evidence-based decisions.
• Provide governance for strategic transformation initiatives including risk management and transition to BAU.
• Develop process standards, controls, and quality frameworks to strengthen consistency and compliance.
• Coach managers and frontline teams in Lean Six Sigma, RCA, and structured problem-solving.

Skills

Lean Six Sigma

Operational Excellence

Data Analysis

Project Management

Stakeholder Engagement

Tools

Excel

Data Analytics Tools

Job description

Certis Land Security (CLS) is seeking a leader in operational excellence to drive productivity, quality, cost efficiency, and customer outcomes. You will partner with stakeholders to translate data into practical improvements while embedding continuous improvement across the organisation.

Responsibilities include leading Lean Six Sigma projects, investigating root causes of incidents and audit findings, and establishing quality frameworks to ensure consistent performance.