Operation Exective

De-Lifestyle Management Pte. Ltd.; Singapore; Sur place; SGD 90 000 - 130 000; Plein temps

Résumé du poste

De-Lifestyle Management Pte. Ltd. in Singapore seeks an Operations Manager to oversee daily housekeeping and engineering services across sites. You will coordinate staff, maintenance teams, and service partners to ensure smooth operations.

The role emphasizes staffing, KPI attainment, client reporting, and SOP compliance. Travel between sites may be required to support setup, audits, and ongoing operations.

Responsabilités

• Oversee daily operations for hotel housekeeping (room attendants, supervisors), public area cleaning teams, and engineering/technical teams (aircon, maintenance, FM support).
• Ensure all sites are properly staffed, on time, and operational.
• Monitor job completion status and resolve delays promptly.
• Conduct daily operations review with morning and end-of-day reporting.
• Plan and assign manpower based on occupancy levels and workload (rooms / tasks / service contracts).
• Manage absenteeism, no-shows, and replacements; coordinate standby staff deployment.
• Optimize manpower cost vs productivity (credits / hours / output).
• Ensure teams follow SOPs and meet client KPIs; conduct random inspections.
• Handle service failures and implement corrective actions; maintain quality rating targets (e.g. ≥4.5 client satisfaction).
• Attend site meetings with hotel management, property managers, and corporate clients; provide weekly performance updates.
• Supervise supervisors, team leaders, and technicians; conduct onboarding and SOP refresh training; performance coaching.
• Monitor preventive maintenance schedules and safety procedures; coordinate troubleshooting and urgent repair jobs.
• Prepare and submit daily operations reports, weekly manpower & performance reports, incident/complaint reports.
• Travel between multiple sites (Singapore / Vietnam if required) and assist with new site setup and audits.

Description du poste

1. Role Objective

To oversee and manage the daily operations, manpower deployment, service quality, and client coordination for all housekeeping and engineering services, ensuring efficiency, compliance, and high service standards across all sites.

2. Key Responsibilities

A. Daily Operations Management

• Oversee daily operations for:Hotel housekeeping (room attendants, supervisors)Public area cleaning teamsEngineering/technical teams (aircon, maintenance, FM support)
• Ensure all sites are properly staffed, on time, and operational
• Monitor job completion status and resolve delays immediately
• Conduct daily operations review (morning + end-of-day reporting)

B. Manpower Planning & Deployment

• Plan and assign manpower based on:Occupancy levelsWorkload (rooms / tasks / service contracts)
• Manage last-minute absenteeism, no-shows, and replacements
• Coordinate standby staff deployment
• Optimize manpower cost vs productivity (credits / hours / output)

C. Quality Control & SOP Compliance

• Ensure all teams follow:Company SOPs (housekeeping & engineering)Client requirements and KPIs
• Conduct random inspections (rooms, public areas, technical works)
• Handle service failures and implement corrective actions
• Maintain minimum quality rating targets (e.g. ≥4.5 client satisfaction)

D. Client & Site Coordination

• Act as main point of contact for:Hotel managementProperty managersCorporate clients
• Attend site meetings and resolve operational issues
• Provide weekly performance updates to clients
• Ensure contract deliverables are met

E. Staff Supervision & Training

• Supervise supervisors, team leaders, and technicians
• Conduct:Onboarding trainingSOP refresh trainingPerformance coaching
• Enforce discipline, grooming, and service standards

F. Engineering / Technical Oversight

• Monitor:Preventive maintenance schedulesAircon servicing / technical works
• Ensure technicians follow safety procedures
• Coordinate troubleshooting and urgent repair jobs

G. Reporting & Documentation

• Prepare and submit:Daily operations reportWeekly manpower & performance reportIncident / complaint reports
• Track:AttendanceProductivity (rooms / hours / jobs completed)Service quality metrics

H. Business Travel & Multi-Site Management

• Travel between multiple sites (Singapore / Vietnam if required)
• Support new site setup, project mobilization, and audits
• Assist management in expanding operations

3. Working Conditions

• Working Days: 6 days per week (including weekends)
• Off Day: 1 weekday (rotational)
• Shift Work Required:Morning / Afternoon / Night Shift (on rotation or standby)
• Working Hours:Flexible based on operations (including early morning & late night)
• On-Call Duty:Required for emergency situations (staff no-show, urgent client issues)