Onsite IT Field Engineer: Airport Systems Support

Antaes Asia; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Antaes Asia is seeking an IT Support/Onsite Engineer to provide Level 1 on-site technical support for customer IT systems and equipment in Singapore. You will diagnose and resolve hardware, software, and network issues, install and maintain PCs, printers, and peripherals, and support critical airport systems as needed.

The role requires 1–3 years hands-on IT support experience, strong Windows OS knowledge, and familiarity with incident management.

Qualifications

• 1–3 years hands-on experience in IT technical support, desktop support or onsite field engineering.
• Proven ability to independently troubleshoot PC, printer, peripheral, software and network connectivity issues.
• Practical experience supporting Windows operating systems and basic LAN/WAN environments.
• Familiarity with incident management processes, service ticketing systems, and SLA-driven support environments.

Responsibilities

• Contribute to IT projects for Antaes clients.
• Provide Level 1 onsite technical support for customer IT systems, equipment, and related infrastructure.
• Independently diagnose, troubleshoot, and resolve common hardware, software, and basic network connectivity issues.
• Perform installation, configuration, maintenance, and replacement of PCs, workstations, printers, peripherals, and other supported IT equipment.
• Support airport operational systems, including CUPPS, CUSS kiosks, and other assigned equipment.
• Carry out preventive maintenance, routine health checks, and corrective maintenance according to established procedures.
• Independently manage assigned incidents and service requests within agreed SLA requirements.
• Perform initial fault diagnosis and take appropriate corrective actions to restore affected services.
• Coordinate with the Service Desk, internal teams, vendors, and customers when required to facilitate incident resolution.

Skills

IT support

Onsite support

Windows OS

Printer support

Networking basics

Tools

Ticketing system

Hardware diagnostics

Job description

Antaes Asia is seeking an IT Support/Onsite Engineer to provide Level 1 on-site technical support for customer IT systems and equipment in Singapore. You will diagnose and resolve hardware, software, and network issues, install and maintain PCs, printers, and peripherals, and support critical airport systems as needed.

The role requires 1–3 years hands-on IT support experience, strong Windows OS knowledge, and familiarity with incident management.