L1 Field Engineer

ANTAES ASIA PTE. LTD.; Singapore; On-site; SGD 30,000 - 54,000; Full time

Job summary

ANTAES ASIA PTE. LTD. in Singapore seeks an IT Support professional to provide Level 1 onsite assistance for client systems, PCs, printers and related infrastructure.

You will diagnose and resolve hardware, software and basic network issues, align with SLA targets, and keep accurate incident records. You will also install and maintain equipment, support CUPPS/CUSS platforms, coordinate with service desks and vendors, and participate in training and ongoing service improvements while ensuring

Qualifications

• 1-3 years of hands-on IT support, desktop support or onsite field engineering.
• Ability to independently troubleshoot PC, printer, software and network issues.
• Experience supporting Windows OS and basic LAN/WAN environments.
• Familiarity with incident management processes and SLA-driven support.
• Direct onsite technical assistance to customers or end users.
• Experience in 24/7 mission-critical environments is a plus.

Responsibilities

• Provide Level 1 onsite technical support for customer IT systems, equipment and infrastructure.
• Diagnose, troubleshoot and resolve hardware, software and basic network issues.
• Install, configure, maintain and replace PCs, workstations, printers and peripherals.
• Support operational systems such as CUPPS and CUSS kiosks and related equipment.
• Manage incidents and service requests within agreed SLA requirements.
• Update incident records and resolution details in the ticketing system.
• Coordinate with Service Desk, vendors and customers to resolve incidents.
• Follow incident management procedures and escalate as needed.
• Maintain documentation, handover records and task updates.
• Assist in inventory checks, spare-parts management and equipment refreshes.
• Participate in training and continuous service improvement activities.

Skills

IT technical support

Desktop support

Onsite field engineering

Tools

Ticketing systems

Job description

Job Description:

• Contribute to ITprojects for Antaes clients
• Provide Level 1 onsitetechnical support for customer IT systems, equipment, and relatedinfrastructure.
• Independently diagnose, troubleshoot, and resolve common hardware, software, and basic network connectivity issues.
• Perform installation, configuration, maintenance, and replacement of PCs, workstations, printers, peripherals, and other supported IT equipment.
• Support airport operational systems, including Common Use Passenger Processing Systems (CUPPS), Common Use Self-Service (CUSS) kiosks, and other assigned equipment.
• Carry out preventive maintenance, routine health checks, and corrective maintenance according to established procedures.
• Independently manage assigned incidents and service requests within agreed SLA requirements.
• Perform initial faultdiagnosis and take appropriate corrective actions to restore affected services.
• Ensure accurate and timely updates of incident records, troubleshooting activities, and resolution details in the designated ticketing system.
• Coordinate with the Service Desk, internal teams, vendors, and customers when required to facilitate incident resolution.
• Provide timely updates and maintain clear communication with relevant stakeholders during service disruptions.
• Follow established incident management, escalation, and operational procedures.
• Perform hardware replacement, equipment installation, and peripheral maintenance as required.
• Maintain proper handling, tracking, and documentation of IT equipment, spare parts, and assets.
• Assist in equipment inventory checks, stock reconciliation, and spare-parts management.
• Support scheduled equipment refreshes, deployments, and other operational maintenance activities.
• Ensure all maintenance and installation activities comply with applicable safety and operational requirements.
• Follow Client's operational standards, customer procedures, and security policies.
• Maintain accurate shift handover records, operational documentation, and task updates.
• Collaborate with team members to ensure smooth daily operations and service continuity.
• Participate in technical training, knowledge sharing, and continuous service improvement activities.
• Perform other ad-hoc duties and tasks as assigned to support operational requirements.
• Contribute to the promotion of Antaes services on top of assistance provided to client.

Job Requirements:

• 1-3 years of relevant hands-on experience in IT technical support, desktop support, or onsite field engineering.
• Proven ability to independently troubleshoot and resolve common PC, printer, peripheral, software, and network connectivity issues.
• Practical experience supporting Windows operating systems and basic LAN/WAN environments.
• Familiarity with incident management processes, service ticketing systems, and SLA-driven support environments.
• Experience providing direct onsite technical assistance to customers or end users.
• Previous experience in24/7 mission-critical operational environments would be an advantage but not mandatory.