On-site Customer Service & Admin Coordinator (Weekend)

FIRST KONNECTION PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

FIRST KONNECTION PTE. LTD. is seeking a Customer Service & Admin Officer for a structured education centre in Singapore.

This front-facing role covers customer service, administration, coordination and day-to-day operations. You will handle parent enquiries across phone, email, walk-ins and WhatsApp, support enrolment and billing coordination, and assist with class scheduling and general admin follow-through.

Qualifications

• Experience in customer service, admin, front desk, coordination, or operations support.
• Able to communicate clearly in English, both spoken and written.
• Comfortable handling customers politely and professionally
• Familiar with using multiple systems and following structured processes

Responsibilities

• Handle parent and customer enquiries across phone, email, walk-ins and WhatsApp
• Support enrolment and registration administration
• Assist with cashiering, billing support and payment follow-up
• Coordinate parent requests and admin follow-through
• Support make-up class arrangements and schedule coordination
• Maintain accurate records and update internal systems promptly
• Work with teachers and internal team members on daily coordination
• Escalate teaching-related or academic questions to teachers where needed
• Support general front desk, customer-facing and administrative operations

Skills

Customer service

Admin support

Front desk

Coordination

Operations

Tools

CRM systems

Billing tools

Job description

FIRST KONNECTION PTE. LTD. is seeking a Customer Service & Admin Officer for a structured education centre in Singapore.

This front-facing role covers customer service, administration, coordination and day-to-day operations. You will handle parent enquiries across phone, email, walk-ins and WhatsApp, support enrolment and billing coordination, and assist with class scheduling and general admin follow-through.