On-Platform Operations Lead - User Lifecycle & Activation

Hytech; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Hytech is a leading management consulting firm with a global footprint and offices in Singapore. This on-platform operations role focuses on unifying user lifecycle standards and driving new-user activation through 30-day journeys, upgrade paths, and dormant-user recovery, while coordinating site-wide outreach resources.

You will work with CR, Marketing, Data and Risk teams to define metrics, run experiments, write BRDs, and ensure timely delivery of on-platform configurations and campaigns.

Qualifications

• 3+ years of product operations experience in internet or fintech.
• Ability to own performance targets with measurable past results.
• Ability to pull/run data, break down funnels, segment users, and run experiments.
• Ability to write operations requirements and secure engineering schedules.
• Ability to deliver presentations and enablement to sales.

Responsibilities

• Define the North Star metric and process metrics; be accountable for targets.
• Use data analysis to identify funnel drop-offs and design optimization plans.
• Write BRDs, coordinate with PMs on scheduling, review PRDs and test cases.
• Collaborate with Marketing on GTM, align with Data and Risk/Compliance.
• Provide product briefings, training materials, and take initiative.

Skills

Product ops

Data analysis

Cross-team collab

Presentations

Job description

Hytech is a leading management consulting firm with a global footprint and offices in Singapore. This on-platform operations role focuses on unifying user lifecycle standards and driving new-user activation through 30-day journeys, upgrade paths, and dormant-user recovery, while coordinating site-wide outreach resources.

You will work with CR, Marketing, Data and Risk teams to define metrics, run experiments, write BRDs, and ensure timely delivery of on-platform configurations and campaigns.